Lora Hitchens

• Assisted in conducting safety inspections and audits to identify potential hazards.
• Supported the development and implementation of safety training programs for employees.
• Monitored compliance with OSHA regulations and company safety policies.
• Collaborated with team members to improve workplace safety practices and procedures.

• Assisted in conducting safety inspections and audits to identify potential hazards.
• Supported the development and implementation of safety training programs for employees.
• Monitored compliance with OSHA regulations and company safety policies.
• Collaborated with team members to improve workplace safety practices and procedures.

Maintain a clean and healthy work environment.

Complied with OSHA’s regulations and requirements.

Scheduled and approved food inspections and delivery.

Meant customers needs and complaints as needed to ensure satisfaction.

• Supervised daily deli operations, ensuring compliance with food safety standards.
• Trained and mentored team members on product knowledge and customer service best practices.
• Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
• Collaborated with management to implement promotional displays, enhancing product visibility and sales.
• Resolved customer inquiries and complaints efficiently, improving overall customer satisfaction scores.
• Conducted regular quality checks on deli products, maintaining high standards of freshness and presentation.
• Streamlined workflow processes to enhance operational efficiency within the deli department.

• Assisted residents with daily needs, ensuring a positive living experience.
• Conducted routine maintenance checks to uphold safety and cleanliness standards.
• Collaborated with team members to efficiently manage service requests and repairs.
• Supported operations by organizing supplies and maintaining inventory levels.
• Implemented safety protocols during maintenance activities to minimize risks.
• Trained new staff on operational procedures and customer service expectations.
• Participated in the evaluation of new food products or equipment, providing feedback on their potential benefits and drawbacks for program use.
• Performed routine inspections of facility equipment, identifying potential maintenance needs before they became critical issues.
• Ensured compliance with USDA guidelines by accurately measuring and recording food temperatures during cooking and holding processes.

• Oversaw daily store operations to ensure optimal efficiency and customer satisfaction.
• Trained and mentored staff, fostering a collaborative team environment.
• Implemented inventory management procedures to reduce waste and enhance stock accuracy.
• Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
• Developed staff schedules to align labor resources with peak customer demand periods.
• Enhanced customer service protocols, resulting in improved feedback and loyalty rates.
• Coordinated promotional events, driving increased foot traffic and sales performance.
• Enforced compliance with health and safety regulations, maintaining a safe shopping environment.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

• Oversaw daily operations, ensuring high standards of customer service and store presentation.
• Managed inventory levels, implementing efficient stock control procedures to minimize waste.
• Trained and mentored staff on product knowledge and sales techniques to enhance performance.
• Developed promotional strategies to increase foot traffic and boost sales revenue.
• Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
• Coordinated scheduling for team members, optimizing labor costs while maintaining service levels.
• Implemented process improvements, enhancing operational efficiency and reducing customer wait times.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.