Overview
Work History
Summary
Skills
Software
Timeline
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Lora Hitt

Lora Hitt

Operations Director
Glen Carbon,IL

Overview

21
21
years of professional experience

Work History

Operations Director

Huron Applied Sciences, LLC
Champaign, IL
01.2018 - 01.2024
  • Started a new business with the owner from scratch using my relationships with customers and factories from my previous job
  • Managed every aspect of startup including securing customers, sourcing products, office setup (signage, utilities, supply procurement, building management, space allocation, furniture procurement, etc.)
  • Managed all aspects of the Champaign location, as the owner lives in California and is not in town often
  • Oversaw order fulfillment for customers in wholesale, online retail, and mass market
  • Handled every aspect of Amazon seller duties, including but not limited to, listing creation and details, order fulfillment, customer service, shipping inquiries and tracking confirmation, FBA fulfillment, MCF fulfillment, FBM fulfillment, and case management
  • Arranged carrier pickups and delivery including small parcel and LTL/FTL shipments
  • Primary liaison to the warehouse staff communicating pertinent details and requirements for each shipment while being responsible for adhering to vendor manuals listing their shipping requirements

Operations & Credit Manager

Hobbico, Inc.
Champaign, IL
01.2006 - 01.2018
  • Managed the Customer Service, Operations, and Credit departments for three divisions of a large hobby corporation (United Model, Inc
  • In Champaign, IL; Revell, Inc
  • In Elk Grove Village, IL; and Estes-Cox Corporation in Penrose, CO)
  • Responsible for Order Entry, EDI data processing, and Compliance of mass market shipping & routing requirements ensuring that orders are shipped correctly to avoid chargebacks
  • Responsible for Direct Import orders shipping from factories in multiple countries including, but not limited to China and Vietnam
  • These duties involved arrangement of bookings with freight forwarders, preparation of shipping documents, communication with factories during off hours due to time differences, and overseeing of product safety testing
  • This process requires very precise timing of multiple simultaneous processes to make sure all deadlines are met so that each container of product makes the vessel on time
  • Review and complete vendor agreements ensuring that terms are advantageous and profitable for our company while making recommendations for amendments if necessary
  • Primary systems specialist for 3 separate manufacturing & distribution systems
  • Responsible for training users, understanding & optimizing functionality, submitting programming requests to maximize efficiency, running queries from an IBM AS400 system for data analysis
  • Design, compose, and update training manuals and SOP’s (standard operating procedures) for use in training employees and documenting procedures
  • Hire, train, and supervise telecommunications staff responsible for inbound phone cycle calls for three divisions
  • Train staff to investigate, respond, and successfully resolve customer issues and process discrepancies
  • Provide motivation, coaching, mentoring, and development of employees while demonstrating strong leadership skills
  • Nurturing employees ensures that my departments maintain a high level of customer service and satisfaction
  • Manage Credit departments for all three mass market divisions ensuring that all balances are collected within the negotiated payment terms
  • Prepare and administer employee evaluations in addition to administering disciplinary actions when necessary
  • Strong trouble-shooting and problem-solving skills used daily to identify and improve inefficiencies
  • Accustomed to a fast paced, high pressure environment
  • Extensive Microsoft Excel knowledge in addition to Microsoft Word, Microsoft Powerpoint, IBM AS400, Glovia, and Cognos
  • I possess advanced Excel and data analysis skills utilizing pivot tables and advanced formulas
  • I am a quick learner and will learn any programs necessary
  • Highly organized with a keen attention to detail

Credit Supervisor

Hobbico, Inc.
Champaign, IL
01.2003 - 01.2006
  • Supervised Credit department ensuring that bad debt was minimized, and past due balances were kept to a minimum
  • Assigned territories and supervised the collection efforts of staff
  • Trained and developed new employees
  • Determined credit limits by evaluating past payment history, running and interpreting credit reports, contacting credit references, and researching industry data to reduce liabilities
  • Reviewed credit applications for complete and accurate data
  • Worked with the Accounting department to ensure proper cash posting to receivables

Summary

Talented Operations Director skillful developing and implementing policies, procedures and plans to enhance and direct company activities. Successful background growing revenue, allocating resources and coordinating plans by utilizing excellent verbal and written communication, program management and team leadership abilities gained during 21-year career in the hobby industry.

Skills

  • Report writing
  • Overseeing training
  • Service delivery methods
  • Logistics management
  • Recruitment strategies
  • Maintaining inventory
  • Continuous improvement
  • Staff management
  • Facilities management
  • Staff training and development
  • Manufacturing operations
  • Maintaining compliance
  • Business analysis
  • Coordinating schedules
  • Labor relations
  • Allocating resources
  • Transportation management
  • Operational excellence
  • Overseeing personnel
  • Order fulfillment
  • Emergency planning
  • Cost reduction
  • Production planning
  • Standard operating procedures
  • Change management processes
  • Key performance indicators
  • Organizational development

Software

Microsoft Office Suite

Glovia

Cognos

AS400

Timeline

Operations Director

Huron Applied Sciences, LLC
01.2018 - 01.2024

Operations & Credit Manager

Hobbico, Inc.
01.2006 - 01.2018

Credit Supervisor

Hobbico, Inc.
01.2003 - 01.2006

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Lora HittOperations Director