Lora Holloway
Rincon,GA
Summary
Dynamic Human Resources Professional with 10 years of experience managing broad range of human resource functions. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation. Dedicated HR expert with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process, improvements and staff-development initiatives with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
Anatolia Tile & Stone
08.2022 - Current
- Oversees the administration of policies, procedures and programs and carries out responsibilities in the following functional areas: HRIS, employee relations, training and development, benefit, compensation, file management, timekeeping, database administration, orientation and onboarding, and recruitment and selection
- Maintain and monitor HR- KPIs/KRIs and flag people-related risks in a proactive manner; Perform analysis to provide relevant, credible, and actionable insights
- Conducts regular audits of payroll, benefits, pension, and other HR data and recommends corrective measures as determined
- Responsible for the offboarding process; creating transition plans and conducting exit surveys/interviews
- Process benefits enrollments for new hires after 3 months of employment and respond to employee inquiries about company benefits plan & 401k plan
- Maintain accurate and update-to-date employee records in Ceridian Dayforce Coordinate 45-day, 3 month, and annual performance reviews
- Implemented and supervised orientation procedures for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Facilitated criminal background check process for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and enforced company policy and procedures relating to human resources activity.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Improved operational processes resulting in productivity increase in HR department.
- Provided advice to leadership on implementation of HR policies and procedures.
- Managed employee rewards programs.
- Audited workplace, employee and management policies and procedures.
- Verified that vendors received timely enrollment information, changes and terminations.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
- Built comprehensive employee recruiting strategy.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
- Created organizational flow charts and career path reports to evaluate employee compensation information.
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
- Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
- Conducted salary survey research for both exempt and non-exempt positions.
- Shadowed employees to determine accurate description of duties and skills required for each position.
Human Resource Specialist/ Store Management
Kroger
04.2018 - 04.2021
- Read and understand financial reports, customer trackers, and work accurately with numbers and recap information needed
- Communication of web based learning (WBL) training, benefit information, and additional associate information
- Processed all payroll including (SPR’s)
- Scheduled, set up and ensure new hires are routed to appropriate departments for new hire orientation
- Worked through the interview process with phone interviews as well as in-person and administered and understood assessments given to potential hires
- Ownership of the employee onboarding process from initial welcome email to ensuring completion of all onboarding paperwork
- Full ownership for new hire orientation including scheduling, running, and setting up new hires in their proper departments
- Processed all employee change notifications that go to payroll i.e
- New hires, terminations, salary increases, promotions, title changes and etc.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Liaised between management and employees to deliver conflict resolution and alleviate problems
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Analyzed issues and employed improvement processes.
Office Manager
Dr. Patrick J. Bannon, DDS
12.2013 - 02.2017
- Consistently used professional selling techniques to sway patients in to returning to the office for care and continuing without standing treatment
- Promoted and updated the practice’s social media to keep patients informed and market for new ones
- Designed promotional gear, and visit local businesses to meet owners and build relationships to further the practice
- Submitted, followed-up, and researched past, present, and future dental claim
- Provided and presented financial options for patients so that they could have the dental work and care they needed
- Prepared statements and collected/processed payments from patients in person, online, as well as over the phone
- Processed Bi-weekly payroll and monthly bonuses for office staff
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Maintained CRM database with customer updates and report generation.
- Oversaw quality control and productivity rates to increase revenue and production times.
HR Generalist
DTLR
09.2011 - 10.2013
- Recruited and managed the process both through internal and external platforms
- Worked through the interview process with phone interviews as well as in-person and administered and understood assessments given to potential hires
- Ownership of the employee onboarding process from initial welcome email to ensuring completion of all onboarding paperwork
- Processed all employee change notifications that go to payroll i.e New hires, terminations, salary increases, promotions, title changes and etc and manage to the bi-monthly payroll cutoff deadline
- Processed SPR's (Special Payroll Requests) for employee referrals, relocation, bonus and etc
- Partnered with managers across the company and managed and processed all employee awards
- Managed off boarding process including exit email/information, involuntary termination paperwork and etc
- Prepared month end reports for (i.e Turnover, accruals, employee changes)
- Ran ad hoc reports from the reporting system (i.e Actives, terminations)
- Responded in a timely manner to all employee day to day requests/inquiries
- Assisted in the administration of the company's annual goal setting and performance review process
- Effectively communicated HR practices and policies to employees in a consistent and accurate manner
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Oversaw and managed hiring process and assisted human resources.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Analyzed issues and employed improvement processes.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
Education
Masters - Human Resources Management
Argosy University
Master Of Business Administration - Marketing
Argosy University
Bachelor Of Arts - Psychology
Southern Illinois University Edwardsville
Skills
- Microsoft SharePoint
- Report Generation
- Intuit QuickBooks
- Staff Development
- Human Resources Management
- Employee Programs
- Manager Coaching and Training
- Performance Management
- Employment Law
- Compensation and Benefits
- Employee File Management
- Termination Procedures
- Time Management
- Benefits Administration
- Payroll Expertise
- Remote Conferencing and Communication
- Onboard New Hires
- Organizational Development
- Recruitment
- Performance Management Strategies
- Procedure Writing
- Complex Problem-Solving
Certification
- Data Analytics , Google - In Progress
- Digital Marketing and E-commerce , Google - In Progress
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Human Resources Generalist
Anatolia Tile & Stone
08.2022 - Current
Human Resource Specialist/ Store Management
Kroger
04.2018 - 04.2021
Office Manager
Dr. Patrick J. Bannon, DDS
12.2013 - 02.2017
HR Generalist
DTLR
09.2011 - 10.2013
Masters - Human Resources Management
Argosy University
Master Of Business Administration - Marketing
Argosy University
Bachelor Of Arts - Psychology
Southern Illinois University Edwardsville
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