Lora Hyde
Bethel Park,PA
Summary
Dynamic General Manager with a proven track record at R&R Express, driving business growth and enhancing customer relations. Expert in operations management and staff development, achieving significant efficiency improvements. Skilled in strategic planning and team collaboration, fostering loyalty and maximizing performance in fast-paced environments.
Overview
18
18
years of professional experience
Work History
General Manager-LTL
R&R Express
11.2022 - Current
- Implement operational strategies and effectively built customer and employee loyalty.
- Oversee LTL operations and vendor relationships
- Drive year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximize efficiency by coaching and mentoring personnel and clients on management principles, industry practices, company procedures, and technology systems.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Present proprietary software to potential clients
Learning Center Director
Brain Boost, LLC DBA Sylvan Learning
04.2018 - 09.2022
- Oversaw and headed project of opening a new business, from construction to pricing, product offerings,
vendor onboarding and relationships, staff recruitment and training - Participated in all aspects of business development from market research, operations and marketing,
ensuring that company's vision was followed. - Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Grew business from start up to over one million dollars in sales in 3 years.
- Monitored and tracked Center performance, Profit and Loss controls, revenues, expenses, and fee collection; recommended and implemented interventions to improve performance
- Established and maintained collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
Sales and Service Representative
Verizon Communications Inc
10.2016 - 04.2018
- Drove team revenue totals by bringing in top sales numbers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Consistently met or exceeded sales goals at 130% sales to goal ratio and led the office in customer saves.
Director of Physician Services
MD Communications
10.2007 - 10.2016
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Designed marketing materials to prospect and recruit physicians to join network of providers, increasing
company revenue. - Motivated, coached and led sales, call center, customer service and account management teams.
- Developed training materials, scripts and presentations for employee and client coaching.
Education
Bachelor of Science - Business Administration And Management
Duquesne University
Pittsburgh, PASkills
- Sales Support
- Team Collaboration
- Advertising and marketing
- Strategy Management
- Operations management
- Staff training/development
- Customer relations
Timeline
General Manager-LTL
R&R Express
11.2022 - Current
Learning Center Director
Brain Boost, LLC DBA Sylvan Learning
04.2018 - 09.2022
Sales and Service Representative
Verizon Communications Inc
10.2016 - 04.2018
Director of Physician Services
MD Communications
10.2007 - 10.2016
Bachelor of Science - Business Administration And Management
Duquesne University