Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Lora Hyson

Vancouver,WA

Summary

Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Account Executive

InXpress
03.2014 - Current
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Prepared documentation, finalized sales and maintained records.
  • Maintained contact information database by keeping account details updated, clear and relevant.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Corporate Sales Representative

Gift Tree
10.2019 - 02.2023
  • Worked remote from home answering customer inquiries, sales, billing questions, order placing, live chat, managing high corporate accounts, data entry and delivery tracking
  • Generated 150+ leads per month
  • Handled and followed up on escalations
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Handled all prospective customer correspondence, including calls, emails, and live chat
  • Trained new employees on customer service, sales and organizing strategies.

Customer Service Representative

Today's Business
04.2000 - 09.2012
  • Updated reports, managed accounts, and generated reports for company database.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Administrative Assistant

Quantum Resource
12.1996 - 04.2000
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Education

No Degree - Business Administration

Clark College
Vancouver, WA

Skills

  • Customer Satisfaction
  • Sales Quota Achievement
  • Database Management
  • Customer Networking
  • Strategic Selling
  • Product and Service Sales
  • Call Center Operations
  • Multi-Line Phone Talent
  • Administrative Support
  • Lead Generation

Certification

70 WPM (10+ years) Customer Service (10+ years) Excellent verbal and written communication skills (10+ years) RECEPTIONIST (10+ years) Microsoft Office (10+ years) Dispatch (4 years) Sales Support (10+ years) Call Center (10+ years)

Additional Information

  • Authorized to work in the US for any employer

Timeline

Corporate Sales Representative

Gift Tree
10.2019 - 02.2023

Senior Account Executive

InXpress
03.2014 - Current

Customer Service Representative

Today's Business
04.2000 - 09.2012

Administrative Assistant

Quantum Resource
12.1996 - 04.2000

No Degree - Business Administration

Clark College

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Lora Hyson