Lora Jenkins
Tracy,CA
Summary
Ambitious Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
4
4
years of professional experience
Work History
BAS Service Sales/BAM Account Management
Air Systems/An Emcor Company
San Jose, California
05.2016 - 08.2020
- Secured high-value accounts through consultative selling, effective customer solutions and compelling business opportunities
- Supported day-to-day account management for over 200 clients
- Strengthened relationships with accounts through consistent and frequent communication
- Designed individualized service plans that took into account clients' goals and preferences.
- Answer customer calls and schedule service
- Dispatch technician for service
- Process the service call work order
- Maintain timely communication to customers and inner office
- Order parts for service calls and issue purchase orders
- Close out service call paperwork verifying all charges and costs are accurate and complete the final billing
- Evaluated final results to determine quality levels and isolate root causes of any identified faults to improve customer service
Education
Business Administration
Ohlone College
Fremont, CA03.2000
Skills
- Order management
- Cost reviewing
- New account sales
- Account management
Timeline
BAS Service Sales/BAM Account Management
Air Systems/An Emcor Company
05.2016 - 08.2020
Business Administration
Ohlone College