Lora Johnson
Las Vegas,Nevada
Summary
I am a quick study, reliable, eager, responsible adult. I take my job personally and very seriously. Can solve customer issues quickly with top quality professionalism.
Overview
20
20
years of professional experience
Work History
Druver, Customer Service
Uber Greenlight
10.2020 - Current
- Improved customer satisfaction by providing timely and efficient delivery services.
- Participated in regular safety meetings, contributing to a secure working environment for all employees.
- Adhered to strict deadlines while maintaining professionalism under pressure from time-sensitive deliveries.
- Assisted customers with loading/unloading items when necessary for an enhanced experience.
- Ensured compliance with all local, state, and federal regulations while operating vehicles.
- Demonstrated excellent problem-solving skills in addressing unexpected situations during deliveries or pickups.
- Communicated effectively with dispatchers regarding any delays or changes in schedule for prompt resolutions.
- Resolved customer complaints promptly, ensuring repeat business and positive referrals.
- Offered flexible availability to accommodate last-minute requests or additional shifts as needed.
- Maintained a clean and safe vehicle for reliable transport of goods to customers.
- Enhanced company reputation with exceptional customer service during deliveries and pickups.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Driver, Customer Service
Lyft
11.2020 - 04.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Customer Service Representative
Dynata
07.2016 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Food/Customer Service Representative
Clark County School District, CCSD
Las Vegas , NV
04.2004 - 10.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
Banking - Banking And Financial Support Services
Foothill Adult Education
El Cajon, CADiploma -
Football High School
El Cajon, CASkills
- Strong empathy
- Safety awareness
- Clean Driving Record
- Stress Tolerance
- Route Planning
- Professional Appearance
- Vehicle Maintenance
- Cross-cultural sensitivity
- Customer Service
- Safe Driving Practices
- Attention to Detail
- Efficiency and Time Management
- Strong Working Relationships
- Dependability and Honesty
- Customer Relationships
- Valid Driver's License
- Vehicle Safety and Maintenance
- Communication and Interpersonal Skills
- Customer Support
- Traffic Laws and Regulations
- Map reading and navigation skills
- Vehicle loading
- Roads and highways knowledge
- Vehicle Inspection
- Fluent in English
- Basic Math Skills
- Commercial Driving Experience
- GPS Navigation
- Map Reading
- Logistics knowledge
- Load Safety
- Customer-Oriented
- Incident Reporting
- Delivery Verification
- Preventive Maintenance
- Customer Retention
- Contactless Deliveries
- Valid Vehicle Insurance and Registration
- State Driver's License
- Licensing Requirements
- Food Delivery
- Insurance Requirements
Timeline
Driver, Customer Service
Lyft
11.2020 - 04.2023
Druver, Customer Service
Uber Greenlight
10.2020 - Current
Customer Service Representative
Dynata
07.2016 - 10.2020
Food/Customer Service Representative
Clark County School District, CCSD
04.2004 - 10.2010
Banking - Banking And Financial Support Services
Foothill Adult Education
Diploma -
Football High School