Lora Jost

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing, and filing documents.

Worked with various agencies and organizations:

Children's Hospital Childcare center and HR,

SORTA/Metro,

Community Action Agency of Northern Kentucky,

Brighton Center,

Cincinnati State Technical and Community College,

Jeff Ruby Steakhouse,

Channel 12,

University of Cincincinnati-Foundations.

• Assisted development and implementation of new administrative procedures.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Created and maintained databases to track and record customer data.
• Developed strategies to streamline and improve office procedures.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Volunteered to help with special projects of varying degrees of complexity.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Maintained visitor log for entering and leaving facility for security purposes.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled assignments independently with good judgement and critical thinking skills.

• Responsible for one-on-one counseling and group education.

• Responsible for customer service, sales, and opening and closing the store.

• Responsible for administrative support, clerical work, bookkeeping, and research.

• Provided customer service and program support

• Coordinated product donations, vendor opportunities, and canned food drives
• Created marketing resources for health and hygiene program
• Assisted hunger study as a team leader by conducting interviews and data collection
• Updated emergency provider directory
• Implemented a price per pound survey for donations
• Developed materials and curriculum for hunger education drive.

• Emergency food provider, and case manager, coordinator who offered grant support, office administration, board development, special event coordination, after school tutoring, and playwriting.