Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lora Kossen

Pueblo West,CO

Summary

Motivated professional offering proficiency in bookkeeping and data entry combined with the ability to learn quickly and diversify. Personable team player with exceptional customer service abilities and communication skills.

Overview

Work History

Bookkeeper

Stellar Construction LLC
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Input financial data and produced reports using Quickbooks.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Entered figures using 10-key calculator to compute data quickly.

Treasurer

Lafayette Home Owners Association
  • Provided treasury and cash management by overseeing reconciliation of banking activity, customer invoices, managing liens and kept accurate records for end of year tax reporting.
  • Sent out invoices to the community and managed when those invoices were paid or not paid using Quickbooks.
  • Led community meetings along with three other board members.

ATM Technician

Red Hawk Industries
  • Contributed to customer satisfaction by promptly responding to service calls and resolving ATM issues.
  • Maintained a daily ATM route for a specific client ensuring procedures were followed to their exceptions and provided excellent customer service.
  • Duties included carrying a large amount of money, creating daily reports and troubleshooting ATM malfunctions and supervising repairs.

Assistant Manager for Inbound Call Center

Career Track
  • Improved customer satisfaction by addressing and resolving escalated complaints promptly.
  • Managed a team of telecommuters for the seminar company to ensure that customer orders were being placed.
  • Liaison for customer service department between accounting, warehouse, and meeting planning with a goal of making sure that all divisions of the company were running smoothly and in communication.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Monitored customer service agents calls and call volume taken to ensure the best productivity and customer relations.

Assistant Manager/Driver, Warehouse Orders

Domino's Pizza And Pizza Hut
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Delivered pizzas as needed when we were short handed.

Education

Travel Industry - Travel Agent/Flight Attendant

Arapahoe Community College
Littleton, CO

High School Diploma -

Bear Creek High School
Lakewood, CO
05.1993

Skills

  • Quickbooks
  • Financial Recordkeeping
  • Invoice Processing
  • Inventory Tracking
  • Processing Payments
  • Problem Solving
  • Organizational Skills
  • Customer Service
  • Data Entry
  • Team Leadership
  • Bookkeeping
  • Account Reconciliation

Timeline

Bookkeeper

Stellar Construction LLC

Treasurer

Lafayette Home Owners Association

ATM Technician

Red Hawk Industries

Assistant Manager for Inbound Call Center

Career Track

Assistant Manager/Driver, Warehouse Orders

Domino's Pizza And Pizza Hut

Travel Industry - Travel Agent/Flight Attendant

Arapahoe Community College

High School Diploma -

Bear Creek High School

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Lora Kossen