Lora McGraw
Cincinnati,Ohio
Summary
Experienced Medical Assistant with a proven track record in managing multiple tasks and leading teams effectively. Committed to delivering exceptional customer service and support while maintaining organization and dependability. Demonstrates strong ability to prioritize responsibilities and adapt to changing environments, contributing to team success. History of achieving company goals through consistent and organized practices under pressure.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Back Office Supervisor
TriHealth
Cincinnati, Ohio
03.2023 - 05.2025
- Assisted in managing daily back office operations and workflow processes.
- Supported team members in performing routine administrative tasks effectively.
- Coordinated communication between departments to enhance operational efficiency.
- Contributed to inventory management by tracking supplies and resources.
- Facilitated training sessions for new hires on office procedures and tools.
- Implemented best practices for data entry and document management systems.
- Monitored daily operations to ensure compliance with company policies and procedures.
- Evaluated employees and offered constructive feedback to encourage performance improvements.
- Monitored inventory levels of necessary supplies such as stationery items and forms, ensuring adequate stock is maintained at all times.
- Provided guidance and support to back office personnel to facilitate their development.
- Collaborated with vendors, suppliers to obtain best prices for goods, services required by the organization.
- Coordinated with other departments for efficient information exchange between teams.
- Supervised a team of back office assistants to ensure all tasks were completed accurately and on time.
- Identified potential risks associated with back office activities and implemented preventive measures.
- Conducted regular meetings with staff members to discuss progress, issues, concerns.
- Provided training sessions on new systems and processes introduced in the back office department.
- Performed daily inspections of staff performance to identify areas requiring improvement.
- Maintained up-to-date records of all transactions processed by the back office team.
- Ensured compliance with relevant laws and regulations regarding data protection and privacy.
- Developed contingency plans for emergency situations which may arise during operations of the back office department.
- Developed strategies for streamlining processes and procedures in the back office department.
- Developed and implemented changes to office procedures to improve effectiveness and efficiency.
- Resolved conflicts amongst staff members within the department through effective communication techniques.
- Analyzed operational data and generated reports for management review.
- Assisted in resolving customer complaints or inquiries related to back office activities.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management or governmental agencies.
Medical Assistant
TriHealth
Cincinnati, Ohio
03.2005 - 05.2025
- Prepared patient rooms and ensured cleanliness before appointments.
- Assisted physicians during examinations and minor procedures.
- Collected and documented patient medical histories accurately.
- Administered medications and vaccines as directed by healthcare providers.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Educated patients on treatment plans and medication instructions clearly.
- Maintained inventory of medical supplies and ordered replacements timely.
- Communicated effectively with patients to address inquiries and concerns.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
Education
Certification - Medical Assisting
IMDT
Cincinnati, OH12-2002
Skills
- Patient scheduling
- Inventory management
- Compliance verification
- Customer relationship management
- Procedure documentation
- Team leadership
- Process improvement
- Effective communication
- Staff training
- Time management
- Conflict resolution
- Problem solving
Certification
- Certified Medical Assistant
- CPR/AED trained
- OCL cast training
Timeline
Back Office Supervisor
TriHealth
03.2023 - 05.2025
Medical Assistant
TriHealth
03.2005 - 05.2025
Certification - Medical Assisting
IMDT