Lora Mead
Canyon Lake,TX
Summary
Dynamic manager with a proven track record at Cowboy Cleaners, excelling in team leadership and customer service. Enhanced operational efficiency through process improvements and staff training, resulting in increased customer satisfaction. Skilled in conflict resolution and inventory management, fostering a collaborative and productive work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager
Everest Eco Cleaners
09.2024 - 09.2025
- Adapted quickly to changing priorities, demonstrating flexibility in task management.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Manager
Cowboy Cleaners
08.2019 - 08.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Interviewed and hired employees.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Adapted quickly to changing priorities, demonstrating flexibility in task management.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
Amarillo Adult Learning Center
Amarillo, TX02.1982
Skills
Customer service
- Decision-making
- Verbal and written communication
- Task delegation
- Policy implementation
- Conflict resolution
- Work prioritization
- Computer skills
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Organizational skills
- Hiring and training
- Professional and courteous
- MS office
- Good judgment
- Active listening
- Process improvement
Timeline
Manager
Everest Eco Cleaners
09.2024 - 09.2025
Manager
Cowboy Cleaners
08.2019 - 08.2024
GED -
Amarillo Adult Learning Center