LORA MERRITT
Roy,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Remote Stay at Home Mom
Self Employed
01.2008 - Current
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Demonstrated respect, friendliness and willingness to help wherever needed.
Intern Dental Assistant & Office Management
Bates Technical College
01.2007 - 06.2007
- Scheduling shifts & Appointment scheduling answering inbound calls and making outbound calls
- Data Entry creating and updating customers charts and accounts
- Worked chairside assisting with patients
- New patient intake paperwork and x-rays
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
- Sorted and organized files, spreadsheets, and reports
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Service Rep - Parts Driver
Tacoma Dodge
02.2004 - 05.2006
- Driver & Customer service representative
- Delivered merchandise to customers
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Dispatcher - Data Entry
Mountain Alarm
07.2003 - 09.2004
- Dispatched on burglary and fire alarms for businesses and residential services
- Data entry updated accounts and filed paperwork
- 50 WPM
- Call center answering inbound and making outbound calls
- Customer service representative
- Demonstrated exceptional problem-solving skills by swiftly addressing and resolving issues that arose during the dispatch process, minimizing potential negative impact on customer satisfaction levels
- Maintained updated and detailed records of calls in physical and electronic database
- Answered phone calls and responded to customer emails
- Assisted in resolving customer complaints and grievances
- Monitored flow of paperwork and directed information to appropriate departments
- Managed customer accounts and invoicing
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Maintained accurate records of all dispatched calls, ensuring proper documentation for quality assurance purposes
- Promoted a positive work environment through active listening, open communication, and team-building initiatives
- Managed high call volume while maintaining a professional, calm demeanor with customers and technicians alike
- Provided support during emergency situations, coordinating resources effectively to ensure prompt response times and clear communication among all parties involved
- Ensured timely resolution of customer issues by closely monitoring dispatched calls and following up as needed.
Customer Service Representative
Macy's Department Store
03.2000 - 07.2002
- Juniors counter girl customer service representative & cashier
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts
- Stocked inventory regularly, keeping track of product levels and ensuring availability of merchandise for customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Enhanced customer experience by providing friendly and efficient service during peak hours.
Manager of Operations
Briazz
05.2000 - 03.2002
- Managed a corporate soup, sandwiches, & espresso cafe
- Catered lunches for corporate meetings
- Inventory of products and stocked merchandise
- Optimized inventory control procedures to minimize stockouts and excess inventory levels
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Phone Sales Representative - Telemarketing
Premium Carpet Cleaning
04.1999 - 01.2000
- Appointment scheduler
- Phone sales
- Call center outbound & inbound calls
- Cold calling
- Answered questions about company offerings with knowledgeable responses about products and services
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Collaborated with team members to share best practices, enhancing overall team performance.
Education
GED - Human Relations
Pierce College
Vocational, - Dental Assisting
Bates Technical College
TacomaSkills
- Friendly, Positive Attitude
- Verbal Communication
- Active Listening
- Calm Under Pressure
- Organizational Skills
- Computer Skills
- Critical Thinking
- Excellent Communication
- Multitasking
- Dependable and Responsible
- Flexible and Adaptable
- Attention to Detail
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Supervision and leadership
- Conflict Resolution
- Data Entry
Additional Information - References
- William Sybertz, 253-345-8301
- Sue Snider, 253-433-2485
Timeline
Remote Stay at Home Mom
Self Employed
01.2008 - Current
Intern Dental Assistant & Office Management
Bates Technical College
01.2007 - 06.2007
Customer Service Rep - Parts Driver
Tacoma Dodge
02.2004 - 05.2006
Call Center Dispatcher - Data Entry
Mountain Alarm
07.2003 - 09.2004
Manager of Operations
Briazz
05.2000 - 03.2002
Customer Service Representative
Macy's Department Store
03.2000 - 07.2002
Phone Sales Representative - Telemarketing
Premium Carpet Cleaning
04.1999 - 01.2000
GED - Human Relations
Pierce College
Vocational, - Dental Assisting
Bates Technical College