Lora Murray
Chico,CA
Summary
Dedicated healthcare professional with 20+ years of progressive experience spanning from front desk operations, clinical support, practice management and insurance. Excels at creating positive patient and client experiences through clear communication, empathy, and attention to detail. Proven ability to lead teams, streamline workflows, and guide individuals through complex decision making.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Insurance Operations Specialist
US Health Advisors
Remote
05.2026 - Current
- Streamlined policy processing workflows to enhance operational efficiency.
- Coordinated with cross-functional teams to resolve client inquiries and improve service delivery.
- Analyzed claims data to identify trends and recommend process improvements.
- Developed training materials for new hires, improving onboarding experience and knowledge retention.
Next Day User/ Operations Support
TruRoots
Chico
04.2023 - 03.2026
- Took charge of the daily procurement and receipt of raw materials, grains, and packaging materials, making sure everything arrived on time and in good shape.
- Created a tracking system for raw materials inventory that boosted accuracy by 25% and cut down on errors during cycle counts.
- Handled ordering office supplies and employee uniforms, plus welcomed contractors and vendors as they came in.
- Closed out work order batch sheets once the production run was finished.
Recall Specialist
Ridge Eye Care
Chico
02.2022 - 01.2023
- Increased patient retention across multiple clinics by proactively contacting past patients due or overdue for appointments.
- Verified and updated patient insurance information to ensure accuracy and coverage.
- Ensured strict compliance with HIPAA guidelines and company policies in all communications.
Practice Manager
Ridge Eye Care
Paradise
03.2020 - 02.2022
- Directed clinic operations to optimize patient flow, elevate care quality, and enhance staff competency across all functions.
- Responsible for the interview process and hiring of new front office staff and technicians.
- Administered performance and quality control for a team of 12 employees, ensuring accountability and excellence in all responsibilities.
- Collaborated with administration to execute employee performance management processes, including coaching, written warnings, and terminations, to maintain high standards.
- Mitigated organizational risk by monitoring and enforcing OSHA and HIPAA compliance across the clinic.
Front Desk Receptionist/ Recall Specialist
Ridge Eye Care
Paradise
01.2018 - 03.2020
- Manage multiple phone lines to ensure prompt patient communication
- Schedule eye exams and medical tests with various providers, optimizing appointment flow
- Coordinate scheduling for incoming patient referrals to streamline care access
- Facilitate outgoing patient referrals by connecting patients with appropriate specialists
Skills
- Patient Care
- Customer Service
- Insurance Plans
- Health, accident & sickness Insurance product knowledge
- Underwriting guidelines & eligibility requirements
- Leadership
- Team Collaboration
- Administrative
- Electronic Health Records
- Time Management
- Risk Management
- Resolving customer complaints
- Authentic
- Versatile
Certification
- Health, accident & sickness Insurance License - May 2026
Timeline
Insurance Operations Specialist
US Health Advisors
05.2026 - Current
Next Day User/ Operations Support
TruRoots
04.2023 - 03.2026
Recall Specialist
Ridge Eye Care
02.2022 - 01.2023
Practice Manager
Ridge Eye Care
03.2020 - 02.2022
Front Desk Receptionist/ Recall Specialist
Ridge Eye Care
01.2018 - 03.2020