Lora Oliver
Cranston,RI
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 28 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Collaborative leader with dedication to partnering with co-workers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse population in a dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Program Manager
Gateway Health Care
09.2019 - 07.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Reviewed progress notes in client's files written by other members of the treatment team and supported the team members to facilitate appropriate treatment planning.
- Provided training, case management, crisis intervention, advocacy, counseling,consultation, and substance abuse treatment with 12 core functions of substance abuse counseling defined by ICRC
Case Manager
Gateway Health Care
03.2017 - 09.2019
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Conducted substance abuse treatment with clients in accordance with 12 core functions of substance abuse counseling defined by ICRC
Team Leader Manager
Gateway Health Care
06.2013 - 03.2019
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Provided training, case management, crisis intervention, advocacy, counseling, consultation, and substance abuse treatment with 12 core functions of substance abuse counseling defined by ICRC.
- Reviewed progress notes in clients files written by other members of the treatment team and supported the team members to facilitate appropriate treatment planning.
Team Leader - Project Management Supported Housing
Gateway Healthcare
07.2001 - 06.2010
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Facilitated the supervision of ten (10) case managers to provide affordable housing with on-site services for individuals with persistent mental health and substance abuse.
- Managed the team to provide individuals to live independently as possible within the community, focusing on social inclusion.
- Provided crisis intervention, advocacy around complex dual diagnosis-related issues and behaviors.
- Reviewed progress notes in clients files written by other team members of the treatment team and supported team members to facilitate appropriate treatment planning.
Case Manager
Gateway Health Care
08.1996 - 07.2001
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Education
High School Diploma -
Cranston High School East
Cranston, RILCDP License
Alcohol And Drug Counselor
Warwick, RI07.2023
Certified Community Support Professional C.C.S.P
Certified Community Support Professional C.C.S.P
Providence, RI08.1988
Skills
- Team Meetings
- Managing Program Activities
- Recruitment and Hiring
- Attention to Detail
- Program Leadership
- Time Management
- Verbal and Written Communication
- Customer and Personnel Training
- Team Leadership
Fluent in Italian
I was born in Italy came to the USA at the age of 10, I remain fluent in Italian.
Timeline
Program Manager
Gateway Health Care
09.2019 - 07.2023
Case Manager
Gateway Health Care
03.2017 - 09.2019
Team Leader Manager
Gateway Health Care
06.2013 - 03.2019
Team Leader - Project Management Supported Housing
Gateway Healthcare
07.2001 - 06.2010
Case Manager
Gateway Health Care
08.1996 - 07.2001
High School Diploma -
Cranston High School East
LCDP License
Alcohol And Drug Counselor
Certified Community Support Professional C.C.S.P
Certified Community Support Professional C.C.S.P
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