Lora Philipsen
Office Manager
Apopka,FL
Summary
Dynamic office management and administration professional with a proven track record of enhancing productivity, efficiency, and service quality across diverse environments. Recognized for dependability, ethical standards, and leadership capabilities, seamlessly blending advanced organizational skills with technical expertise and business acumen. Skilled in collaborating with cross-functional teams to drive operational success and deliver exceptional service excellence. Committed to fostering a positive work culture while achieving organizational goals through strategic support and innovative solutions.
Overview
24
24
years of professional experience
Work History
Office Manager
Precipitation Unlimited & Moonlight by Design
11.2017 - Current
- Manage schedules, organize office functions, and oversee daily operation for both an irrigation and low-voltage lighting company with over 600 customers.
- Hire and on-board employees; enter and process payroll
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Manages financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Enhances customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Retail Sales Supervisor
Macy's
01.2017 - 05.2017
- Directly responsible for +10 employees in two departments
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Supervised daily operations, ensuring efficient workflow and optimal staff performance.
- Trained and mentored sales associates, enhancing team productivity and customer engagement.
Assistant Store Manager
Sam's Club
11.2001 - 12.2016
- Business Manager, Operations Manager, Member Service Manager, Grocery – Produce Manager, Hardlines Manager
- Addressed customer inquiries and resolved complaints, retail inventory management, operational improvements
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Created weekly schedules according to payroll policies and budget
Education
Bachelor of Arts - Psychology, Business, & Mathematics
University Of Central Florida
Orlando, FLUndergraduate - Accounting, Computer Science & Zoology
University of Florida
Gainesville, FLSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Payroll processing
- Relationship building
- Scheduling
- Inventory control
- Human resources
- Supply management
Timeline
Office Manager
Precipitation Unlimited & Moonlight by Design
11.2017 - Current
Retail Sales Supervisor
Macy's
01.2017 - 05.2017
Assistant Store Manager
Sam's Club
11.2001 - 12.2016
Undergraduate - Accounting, Computer Science & Zoology
University of Florida
Bachelor of Arts - Psychology, Business, & Mathematics
University Of Central Florida
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