LORA PIRIE
Boise,ID
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Use talents and skills to further the success of myself and a reputable company.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvement
06.2021 - Current
- Oversee training and development of sales specialists and associates to ensure repeat Pro and DYI customers are prepared with all appropriate solutions
- Monitor use, training and compliance of store equipment and ensure all safety practices are followed
- Empower associates to ensure exceptional customer service through coaching, training, role play, and managing performances
- Monitoring trends and customer flow to ensure there is enough inventory, down stock, department recovery, order management, and product coding
- Anticipate spikes in customer count and schedule associates accordingly
- Complete all reports and tasks in an efficient and timely manner
- Interview and higher new associates
- Engage and work with associates in all departments to cross train and foster teamwork to provide seamless customer service throughout the whole store
- Drive and achieve sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction
- Provide full leadership over the store as MOD.
Sales Consultant/Estimator
Access Integration Inc
01.2020 - 01.2021
- Developed relationships with key partners such as electricians, general contractors, developers, electrical engineers, architects, and property managers
- Identified labor, material, and time requirements by studying proposals, blueprints, specifications, and related documents
- Actively monitored the open bid market via local construction resources
- Performed walkthroughs on job sites to gain an understanding of environment and implementation requirements
- Analyzed customer needs and presented integrated solutions
- Responsible for generating comprehensive project description and scope of work
- Designed and accurately estimate/quote projects and then present proposals, presentations, and necessary agreements to prospects in a timely manner
- Followed up with customers and closed deals
- Prepared special reports by collecting, analyzing, and summarizing information and trends
- Develop strong relationships with the project management team to develop a solutions approach for each customer project
- Maintained cost data base and customer data base by entering and backing up data
- Maintained technical knowledge by attending educational workshops, reviewing technical publications.
Inside Sales Representative
247 Security Inc
01.2019 - 01.2020
- Work with dealers and school districts to determine the best solution for their bus fleet
- Input customer contact and sales information into CRM
- Maintained project pipeline
- Submitted all required reports in a comprehensive and timely manner
- Made and then addressed anything that came up in Customer Satisfaction Calls
- Quoting and order processing
- Set up new customer accounts and verified all existing account information is correct
- Always maintain friendly and professional customer interactions
- Answered customers' questions regarding products, prices and availability
- Attended and manned trade show booths and company trainings.
Inside Electronic Account Manager
IML Security Supply
01.2016 - 01.2019
- Responded to telephone, email and in-person requests for information
- Attended sales training meeting and industry trade shows and brought techniques and product knowledge back to the company and customers
- Immediately addressed problems with customer accounts to promote quick resolution
- Submitted and tracked orders, collected and processed payments
- Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings
- Used P21 to established new customer accounts and updated the accounts with essential account and sales information
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Developed junior team members and cultivated a collaborative culture
- Maintained friendly and professional customer interactions at all times
- Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
- Identified and analyzed key competitors and related products
- Maintained complete knowledge of all products, services and procedures.
Program Coordinator
One*n*ten
01.2012 - 01.2016
- Developed, coordinated and facilitated the One.n.ten Mesa Satellite youth group
- Planned and oversaw weekly programs that support positive youth development
- Coordinated and managed adult volunteers, delegated tasks, established and enforced safe-place guidelines consistent with organizational goals & mission
- Participated in community outreach events to increase the visibility of One.n.ten programs
- Facilitated and lead the OUTScouts group
- Provided positive and strength-based mentoring for youth and young adults
- Managed program with little to no oversight of supervisor
- Established relationships with community resources to assist with providing needed supports to youth and young adults while working within budgetary constraints of a non-profit.
Senior Associate Inside Sales
ADI, Honeywell, Inc
01.2006 - 01.2016
- Assisted low voltage contractors with sales, service and support via phone, e-mail and over the counter
- Maintained customer accounts and vendor relations; research product applications; stayed current with new technology in the industry
- Provided high quality customer service to all contractors and vendors
- Ensured all new employees receive quality training and assistance to learn all systems and daily operations
- Completed all necessary reports in a timely manner and in accordance with compliance of all ADI and Honeywell Inc requirements
- Assisted with shipping and receiving products and completed remerchandising of shelves and various displays throughout the storefront and warehouse
- Ensured that inventory is accurate by conducting weekly cycle counts and actively participates in bi-annual inventories
- Worked with vendors to promote, set up and successfully complete trainings for customers within the ADI branch
- Kept advertisements updated and posted in appropriate locations throughout the branch
- Participated in on-going special projects such as implementing HOS within the branch to ensure compliance for Honeywell Inc standards
- Set up and updated customer accounts with interactions, payments and personal information
Education
No Degree - Sign Language Interpretation
University of Phoenix
Tempe, AZHigh School Diploma -
Thomaston High School
Thomaston, CTSkills
- Customer service
- Establishing & maintaining relationships
- Sales expertise
- Good interpersonal skills
- Excellent problem solving
- Vendor relations
- Oral and written communication
- High integrity, hard-working and conscientious
- Self-motivated, self-managing and organized
Timeline
Assistant Store Manager
Lowes Home Improvement
06.2021 - Current
Sales Consultant/Estimator
Access Integration Inc
01.2020 - 01.2021
Inside Sales Representative
247 Security Inc
01.2019 - 01.2020
Inside Electronic Account Manager
IML Security Supply
01.2016 - 01.2019
Program Coordinator
One*n*ten
01.2012 - 01.2016
Senior Associate Inside Sales
ADI, Honeywell, Inc
01.2006 - 01.2016
No Degree - Sign Language Interpretation
University of Phoenix
High School Diploma -
Thomaston High School
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