Lora Rankin
Port Allegany,PA
Summary
Accomplished professional with a proven track record at First National Bank/Juniata Valley Bank, excelling in customer service and financial record keeping. Demonstrated leadership in managing high-volume transactions and enhancing team performance, achieving a high rate of customer satisfaction. Skilled in regulatory compliance and conflict resolution, adept at fostering trust and efficiency.
Overview
35
35
years of professional experience
Work History
Teller and Collections
Juniata Valley Bank
04.1989 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Collections Officer
Juniata Valley Bank/First National Bank
11.2010 - 03.2022
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Verified and reviewed customer account information.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
- Improved client payment rates by negotiating and establishing feasible repayment plans.
- Contributed to departmental goals by consistently meeting or exceeding monthly collection targets.
- Received inbound calls and answered questions from customers satisfactorily.
- Participated in regular team meetings to discuss progress toward goals, share best practices, and address any challenges faced within the department.
Branch Manager
First National Bank
11.2008 - 05.2012
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Head Cheerleading Coach
Port Allegany School District
09.1989 - 05.2012
- Enhanced team performance by implementing structured training sessions and personalized coaching techniques.
- Maintained detailed records of athlete progress, attendance, injuries, and other pertinent information for administrative purposes.
- Maintained high standards of sportsmanship by modeling exemplary behavior both on and off the field.
- Managed program budget effectively, making strategic decisions regarding the allocation of funds for uniforms, equipment, travel expenses, and other necessary resources.
- Encouraged academic success among team members by setting clear expectations regarding GPA requirements for participation in the program.
- Conducted regular team meetings to discuss goals, expectations, and upcoming events on the cheerleading calendar.
- Established effective communication channels among coaches, athletes, parents, and school staff to maintain transparency within the program.
- Coordinated travel arrangements for out-of-town competitions, ensuring a seamless experience for athletes and their families.
New Accounts Representative
First National Bank
01.2006 - 11.2008
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
- Streamlined the account opening process for faster service and improved client experience.
Asst. Data Processor
First National Bank
01.1998 - 01.2006
- Assisted the Data Processing Manager maintaining high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Balanced internal general ledger accounts.
Head Teller and Teller
First National Bank
04.1989 - 01.1998
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Coordinating staff and staff training with branch manager.
Education
Graduated - Academic Business
Port Allegany High School
Port Allegany, PA05.1982
N/A - Business Administration
Penn State University
DuBois, PA02.1982
Timeline
Collections Officer
Juniata Valley Bank/First National Bank
11.2010 - 03.2022
Branch Manager
First National Bank
11.2008 - 05.2012
New Accounts Representative
First National Bank
01.2006 - 11.2008
Asst. Data Processor
First National Bank
01.1998 - 01.2006
Head Cheerleading Coach
Port Allegany School District
09.1989 - 05.2012
Teller and Collections
Juniata Valley Bank
04.1989 - Current
Head Teller and Teller
First National Bank
04.1989 - 01.1998
Graduated - Academic Business
Port Allegany High School
N/A - Business Administration
Penn State University
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