Lora Rankin

Work History

Backstage Captain

Macy's

04.2021 - Current

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Worked effectively in fast-paced environments.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Worked flexible hours across night, weekend and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Developed and maintained courteous and effective working relationships.
Paid attention to detail while completing assignments.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.

Sales Manager

Macy's

07.2018 - 04.2021

Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Evaluated performance against goals and implemented appropriate development plans.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Recruited and hired top-level talent to add value and expertise to sales department.
Built relationships with customers and community to establish long-term business growth.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Implemented systems and procedures to increase sales.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Compiled and analyzed data to determine approaches to improve sales and performance.
Organized promotional events and interacted with community to increase sales volume.

Sales Supervisor

Macy's

03.2017 - 07.2018

Boosted sales by implementing effective training programs for new and existing employees.
Increased customer satisfaction by addressing and resolving client concerns efficiently.
Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Trained team members in successful strategies to meet operational and sales targets.
Effectively coached team members to reach weekly and monthly sales goals.
Promoted exceptional customer service by engaging clients on sales floor.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Mentored team members to enhance professional development and accountability in workplace.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Checked store merchandise regularly for proper display and replenishment.
Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
Constructed displays and signs to promote specified products and sales promotions.
Created employee schedules to align coverage with forecasted demands.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Maintained up-to-date knowledge of products and services offered to customers.
Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Developed and implemented strategies to increase sales and improve customer service.
Monitored daily sales performance and provided feedback to each team member.
Assisted sales team members in developing customer relationships, and building customer loyalty.
Trained and coached sales team members on best practices for customer service and sales techniques.
Communicated customer feedback and complaints to team members to promote proper resolution.
Built strong relationships with clients by following up on previous purchases and suggesting new products.
Developed and enforced policies and procedures for compliance with company policies.
Scheduled and monitored sales team members' workloads to meet customer needs.
Communicated best practices among on-site and external personnel to align efforts and goals.

Sales Associate

Macy's

08.2016 - 03.2017

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Generated new sales leads to achieve and exceed monthly sales goals.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Developed strong rapport with customers and created positive impression of business.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Pet Counselor

Camp K-9

04.2009 - 09.2016

Enhanced customer satisfaction by providing personalized pet care advice and recommendations.
Assisted clients in selecting the right pet for their lifestyle, ensuring a successful adoption process.
Conducted thorough health checks on animals, maintaining optimal pet wellbeing and reducing return rates.
Educated customers on proper pet nutrition, leading to healthier pets and increased sales of premium food products.
Collaborated with team members to maintain a clean and safe store environment, promoting positive customer experiences.
Resolved customer inquiries and issues promptly, fostering strong relationships and repeat business.
Developed comprehensive knowledge of diverse animal species, enabling accurate guidance on individual care requirements for clients.
Contributed to high employee morale by fostering a supportive work environment through active listening and effective communication techniques.
Mentored new employees in company policies and best practices, ensuring consistent performance standards across the team.
Strengthened partnerships with local shelters by coordinating joint initiatives aimed at supporting animal welfare causes within the community.
Ensured accuracy in record-keeping related to animal health histories and vaccination information through meticulous documentation practices.
Boosted revenue growth through upselling additional services such as grooming packages or training classes when appropriate during customer interactions.
Assessed the unique behavioral traits of each animal in the store, providing tailored recommendations on suitable training techniques to clients.
Cleaned and sanitized cages and living areas to promote health and wellbeing.
Provided companionship and comfort to animals in need of extra love and attention.
Kept animals healthy and socialized by providing regular exercises and walks.
Monitored health of animals, reporting any issues to shelter staff for resolution.
Assisted with adoption process by providing information about animals to potential adopters.
Cared for over 100 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
Helped with intake of newly surrendered animals, providing food, water and medical attention.
Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
Attended community events to promote pet adoption and responsible pet ownership.
Maintained detailed records of animal care and feeding schedules to track animal care and history.
Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.
Bathed animals and performed related animal grooming and care in preparation for adoption events.
Administered first aid to animals in need of medical attention.
Kept cages, kennels, play yards, and grooming areas neat and clean.
Followed pet care instructions for dietary needs and medication regimens.
Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Monitored animals for behavioral problems and signs of health issues.
Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Kept animal coats clean and healthy with regular washing.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Prepared and administered medications and treatments as prescribed by veterinarian.
Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Developed and implemented enrichment plans to keep animals healthy and stimulated.
Educated visitors and staff on proper animal care and handling.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Trained animals in behavioral compliance or other special routines or commands.
Assisted with development of animal behavior modification plans.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Summary

Overview

Work History

Backstage Captain

Sales Manager

Sales Supervisor

Sales Associate

Pet Counselor

Education

High School Diploma -

Skills

Work Preference

Work Type

Important To Me

Interests

Timeline

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