Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Timeline
Generic

LORA RILEY

Blountstown,FL

Summary

Conscientious Operating Room Staff Nurse offering 9 years of experience in healthcare. Known for excellent bedside manner and efficient communication with colleagues. Knowledgeable in standard medical diagnoses and OR equipment. Eager to advance career into a Family Nurse Practitioner role.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Registered Nurse Circulator

Jackson Hospital
06.2015 - Current
  • Prepped operating rooms to comply with environmental asepsis standards.
  • Collaborated with members of patients' healthcare team consisting of 15 surgeons per month to deliver appropriate level of care.
  • Advocated for and strived to protect health, safety, and rights of patients.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Collected, labeled and transported specimens and delivered to lab for testing.
  • Provided direct support to surgical team during procedures in four suite, three procedure room operating room.
  • Provided effective bedside care to patients before and after procedures to deliver comfort.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.

Registered Nurse, Progressive Care Unit

Jackson Hospital
09.2014 - 06.2015
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge with 1:5 patient ratio.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.

Clerk Typist Specialist

Florida State Hospital Unit
12.2010 - 06.2011
  • Clerical position involving records-keeping, appointment scheduling, phone services and monetary responsibility in 100-bed unit in large mental health hospital.
  • Created and maintained medical records, including filing and auditing.
  • Maintained filing system and organized resident documents for easy retrieval of information.
  • Scheduled medical exams/appointments for residents.
  • Maintained documentation of monies received by residents.
  • Sorted and delivered received mail to appropriate resident.
  • Monitored office supplies and made arrangements for restocking of low-stock items.

Unit Treatment and Rehabilitation Specialist I

Florida State Hospital
02.2007 - 12.2010
  • Supervisory position requiring staff meetings and follow-up, paperwork completion, and employee evaluations.
  • Promoted from Human Service Worker I, to Unit Treatment and Rehabilitation Specialist before being promoted to Unit Treatment and Rehabilitation Specialist I.
  • Oversaw staff execution and compliance with policies regarding patient admission, care, and records to maintain standards of excellence for residents.
  • Assisted residents with activities of daily living while monitoring daily activities.
  • Assisted ward nurse with medication pass and obtained vital signs.
  • Self-directed position requiring astute judgment skills with high level of personal accountability.
  • Maintained safe and secure environments for 100-patient forensic mental health unit with continuous surveillance of 25 patients per pod.
  • Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
  • Monitored patient care, human resources and implementation of policies and procedures.

Customer Service Representative

Sallie Mae
05.2006 - 02.2007
  • Customer Service position at call center approving and servicing loans managing over 50 calls per day.
  • Assisted students/parents with applying for student loans.
  • Processed credit checks and loan applications.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Met customer call guidelines for service levels, handle time and productivity.

Reports Analyst

Minutes Indexer, Municipal Code Corporation
09.2004 - 05.2006
  • Created easily searchable indexes of meeting minutes from over 100 municipalities.
  • Communicated with municipal groups across United States via telephone and email to obtain detailed meeting minutes for indexing.
  • Reviewed and analyzed municipality meeting minutes to ensure accuracy of searchable indexes.
  • Created indexes using computer programs to be printed, bound, and mailed to appropriate client.
  • Worked with business unit managers to provide quick production for submittal to client.

Customer Service Representative

Sykes Enterprises
10.2001 - 09.2004
  • Supervisory position at high-volume customer service call center.
  • Quickly promoted from Customer Service Representative to Quality Assurance Analyst.
  • Provided training to newly hired employees.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Monitored customer service calls to verify over 100 representatives' adherence to service standards and best practices.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Reported progress, test metrics and results to project stakeholders.

Education

Bachelor of Science - Nursing

Chipola College
Marianna, FL
08.2023

Associate of Science - Nursing

Chipola College
Marianna, FL
08.2014

Skills

  • Patient evaluation/intervention
  • Problem resolution capability
  • Understanding of Medical Terms
  • Perioperative Nursing
  • Universal Precautions
  • Surgical Equipment
  • Asepsis Standards
  • Safety Protocols
  • Process Improvement
  • Compassionate and Caring
  • Nursing Standards
  • Accurate Documentation

Accomplishments

  • Supervised team of 15 staff members as Charge Nurse
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Named Employee of the Month, October 2018
  • Appointed Preceptor of newly hired nurses
  • Appointed member of Nurse Leadership Council
  • Appointed member of Safety Committee

Certification

Basic Life Support

Advanced Cardiac Life Support (ACLS)

Pediatric Advanced Life Support (PALS)

Hobbies

My hobbies include swimming, volleyball, singing, and attending my children's sporting events. I also enjoy serving in Children's and Student's Ministry at my church.

Timeline

Registered Nurse Circulator

Jackson Hospital
06.2015 - Current

Registered Nurse, Progressive Care Unit

Jackson Hospital
09.2014 - 06.2015

Clerk Typist Specialist

Florida State Hospital Unit
12.2010 - 06.2011

Unit Treatment and Rehabilitation Specialist I

Florida State Hospital
02.2007 - 12.2010

Customer Service Representative

Sallie Mae
05.2006 - 02.2007

Reports Analyst

Minutes Indexer, Municipal Code Corporation
09.2004 - 05.2006

Customer Service Representative

Sykes Enterprises
10.2001 - 09.2004

Bachelor of Science - Nursing

Chipola College

Associate of Science - Nursing

Chipola College

Similar Profiles

CREATE PROFILE
LORA RILEY