Hi, I’m
Lora Rogers
Louisville,MS
Summary
A passion for helping others through quality customer service has been integral since the beginning of the 27-year journey in Consumer Finance. The career with OneMain Financial started in April 1995 as a Customer Service Representative, where talent for retaining existing customers and acquiring new customers led to promotion to Assistant Manager in 2001 and Branch Manager in 2007. Continued work as a Branch Manager for different financial institutions aiding in helping to grow their businesses through developing relationships with key customers, networking within the communities to capitalize on business opportunities and maximizing the other components of management. Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
28
years of professional experience
Work History
Family Choice Financial
Branch Manager
02.2023 - Current
Job overview
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Regions Bank
Branch Manager |Assistant Vice President
05.2020 - 11.2022
Job overview
- Promoting and marketing the branch and its products
- Meeting with customers and resolving any problems or complaints
- Ensuring there’s a high level of customer service by monitoring KPIs
- Monitoring sales targets
- Directs all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the bank's objectives
- Provides training, coaching, development and motivation for bank personnel
- Develops forecasts, financial objectives and business plans
Lendmark Financial Services
Branch Manager
06.2015 - 05.2020
Job overview
- Demonstrated year-over-year improvements in sales, customer service ratings, and team productivity
- Strong and decisive operations and customer service leader with excellent analytical, organizational, team building and planning skills
- Maintained an uncompromising focus on high quality standards and bottom-line profit improvement
- Effective technical and communication abilities
- Excelled at turning under-producing individuals into teams that worked efficiently and exceeded expectations
- Customer service oriented and excellent at performing crisis management, ensuring customer loyalty, and increasing bottom line revenues.
OneMain Financial Inc
Branch Manager, Insurance Product Sales Manager|Credit Analyst
04.1995 - 05.2015
Job overview
- Personal, Auto, and Retail Loan Specialist, Made outside sales calls and tracked the customer journey -Business development; introduced customers to the finance/credit services available -Collections -Made written credit recommendations for loan amounts and terms -Developed qualified employees to transition to upward positions or for upward mobilityGenerally managed the daily functions/results of 6 employees
- Manager of over $10 million dollar personal loan portfolio
- Committed to the cause and meeting the needs of the customer base.
Education
Strayer UniversityHerndon, VA
Master of Business Administration - MBA from Digital Entrepreneurship
03.2022
University Overview
- Dean's List [Semester and Year]
- [Number] GPA
Mississippi State University
Bachelor of Business Administration (B.B.A from Business Administration
1994
Louisville High School
Secondary Diplomas and Certificates
1989
Skills
- Creativity and Problem-Solving
- Goals and Performance
- Event Planning
- Financial Analysis
- Accounts Payable and Accounts Receivable
- Federal Regulations
- Safety Protocols
- Microsoft Access
- Staff Supervision
- Customer and Vendor Relations
- Staff Training
- Multitasking Abilities
- Staff Management
- Sales Expertise
- Cash Handling
- Information Management
- Client Relationship Management
- Project Management
- Community Relations
- Investment Guidance
- Information Security
- Financial Administration
- Financial Advising
- Market Research
- Team Supervision
- Financial Services
- Excellent Time Management Skills
- Bank Security Expertise
- Public Speaking
- Bottom Line LoanMaster Loan Servicing
- Securities Industry Essentials
- Document Flow Coordination
- Revenue Generation
- Verbal Communication
- Key Performance Indicators (KPI)
- Human Resources Knowledge
- Knowledge of Equifax Application Engine
- Strong Interpersonal Skills
- Attention to Detail
- Relationship Management
- Operations Management
- Excellent Work Ethic
- Security and Safety Protocols
- Account Analysis Expertise
- Financial Industry Computer Systems Loan Accountant
- Basic Mathematical Aptitude
- Employee Development
- Staff Recruitment
- Deductive Reasoning Ability
- Excellent Team Leadership
- Product Training
- Sales Planning
- Regulatory Compliance
- Risk Management Expertise
- Strategic Planning
- Competitor Tracking
- Excellent Communication Skills
- Training and Development
- Team Player
- Conflict Resolution
- Proficiency in MS Office
- Write Reports
- Cost Control and Reduction
- Credit Approval and Denial
- Coordinate Training
- Typing and 10-Key Entry
- Business Activity Tracking
- Build Customer Relationships
- Reporting Familiarity
- Market Condition Analysis
- Manage Cash Flow
- Risk Assessment and Classification
- Firm-Level Financial Assessment
- Collections
- Strategic and Financial Planning
- Loans
- Marketing
- Banking
Timeline
Branch Manager
Family Choice Financial
02.2023 - Current
Branch Manager |Assistant Vice President
Regions Bank
05.2020 - 11.2022
Branch Manager
Lendmark Financial Services
06.2015 - 05.2020
Branch Manager, Insurance Product Sales Manager|Credit Analyst
OneMain Financial Inc
04.1995 - 05.2015
Strayer University
Master of Business Administration - MBA from Digital Entrepreneurship
Mississippi State University
Bachelor of Business Administration (B.B.A from Business Administration
Louisville High School
Secondary Diplomas and Certificates
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