Lora Salinas

• Provide support to consumers with federal direct loans through the Department of Education
• The primary responsibilities is to field incoming calls as well as make outbound calls regarding Federal Student Aid Loan Servicing
• This is currently a remote position
• Responsible for assisting customers who call in asking questions about their student loans.

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system
• Compute and authorize benefits based on eligibility determination
• Process work in accordance with state and federal regulations and established procedures, guidelines and time frames
• Perform other duties, as assigned
• Use fact-finding techniques to obtain, relate and evaluate information provided by applicants
• Read, understand, apply and explain detailed regulations and policies
• Perform basic arithmetic functions
• Manage time efficiently by establishing priorities in accordance to importance of deadlines
• Establish and maintain effective work relationships with others
• Ability to communicate effectively both verbally and in writing
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel
• Follow written and oral directions and instructions.

• Greets, interacts, and communicates with the public in a professional manner; answers questions, provides information, or refers inquiry to appropriate department personnel
• Conducts records searches to locate requested documents; provides official copy of document(s) to requestor; assists the public with locating records and operating computer equipment
• Accepts, reviews for completeness, and certifies recorded documents
• Answers multiple-line telephone; answers questions, directs calls, or takes and relays accurate messages, as appropriate
• Accepts payments from defendants and applies towards court costs and fines
• Attends scheduled court hearings as necessary.

• Process medical claims.

• Customer Service, Answer telephone, operate all office machines, data entry
• Show apartments to prospects
• Generate weekly report for the Corporate office.

• Review record of inspection results, acceptance, rejection and disposition for entry in log books
• Participate in departmental and company continuous improvement activities
• Perform other work related duties assigned by Team Coordinator and/or Facilitator.

• Performed duties of reception as necessary, filed court documents as necessary, Typed as requested various letters to clients, operated all office machines, mailed various documents as necessary using Dymo Stamps program
• After two weeks of employment, was promoted to Criminal Legal Assistant.

• Maintain database of clients and tracking of treatment progress, Filing of various documents, make data entries into the computer system of the department, prepare various monthly and quarterly reports, type as requested various letters, correspondence, and reports
• Organize and file, close out records, and prepare various court dismissal documents.

• Responsible for verification of insurance benefits for Radiology services, outpatient procedures, and cardiology procedures.
• Filing of various documents
• Collecting copays.
• Scheduling appointments for Radiology Dept.
• Contributed to office productivity by managing high volumes of inbound calls for insurance verifications.
• Facilitated timely patient care by verifying insurance benefits prior to appointments.

Streamlined workflow within the office through cross-training on various tasks, resulting in increased productivity among staff members.

• Handled financial transactions, including processing payments for fines and fees, ensuring accuracy and proper recordkeeping.
• Ensured the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

• Responsible for data entry of Boer Goat Registration
• Performed duties of Receptionist as required
• Proofread data entry as required.