Lora Selman
Luray,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Administrative Assistant
Valley Administrative Services
07.2020 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Science - Management & Organizational Development
Eastern Mennonite University
Harrisonburg, VA12.2015
Skills
- Customer Service & Support
- Issue and Complaint Resolution
- Policy understanding/application
- Database Management
- Customer Retention Strategies & Customer Relationship Management (CRM)
- Computer Skills
- Remote Office Availability
- Inbound Call Management
- Call Center Operations
- Customer Data Confidentiality
Timeline
Member Service Representative
Navy Federal Credit Union
03.2021 - Current
Administrative Assistant
Valley Administrative Services
07.2020 - 03.2021
Bachelor of Science - Management & Organizational Development
Eastern Mennonite University