Lora Shangreaux
Rapid City,SD
Summary
Dedicated employee with Strengths in offering years of friendly Professional Customer Service, and Communicating skills, to help build long lasting relationships with clients, while achieving company goals, Well-organized with time Management and Multitasking abilities, Good interpersonal and listening skills with a superior work ethic, with a desire to take on new challenges, and quickly mastering new skills, working effectively unsupervised or well within team settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
RTD Bus Operator
Regional Transportation District
Denver, CO
03.2021 - 09.2023
- Logged Pre-Trip inspection required by Law, for any damages to the Bus, checking for leaking fluids, flat tires, airbrakes, lights, mirrors, bike rack, wheelchair lift, checking for safety equipment before scheduled run.
- Obeyed DOT Rules and Regulations, and Local Traffic Laws, to maximize safety and avoid accidents.
- Reported and logged any mechanical issues to dispatch, and mechanics for any immediate Bus repair work needed.
- Experience with Local and Regional routes, Operated Shuttles, Motor Coach buses, and Articulated buses.
- Helped elderly and disabled passengers board and exit bus safely operating the wheelchair lift and securing equipment to wheelchair.
- Collected fares, Provided route info, transfers and schedule.
- Used navigation equipment and two-way radio while remaining focused on passenger safety, and announcing each bus stop.
- Provided safe and reliable multi-passenger transportation service.
- Responded quickly to Dispatch, Supervisors, or Transit Police calmly, in emergency situations, or accidents, involving the bus, gave exact location, and waited for any authorities to arrive.
- Completed accident and incident reports accurately and legibly.
- Documented any delays, passenger complaints, or any disruptive behaviors aboard buses.
- Stopped buses at designated locations, according to schedule, and allowed sufficient time for loading and unloading passengers.
- Inspected interior of bus, after each trip ends, for any lost items left behind by passengers.
- Notified dispatch personnel whenever a scheduled stop is missed, due to traffic congestion, or other unforeseen circumstances
Taxi and Secure Medical Transportation Driver
Z-Trip
Albuquerque, NM
12.2019 - 06.2021
- Received CPR Standard First Aide & Bloodborne Pathogens Certification for Secure Medical Transportation Driver Position.
- Secured Non- Emergency Medical transportation for clients needing assistance to Medical appointments, or Dialysis centers, safely and on-time in Van.
- Operated wheelchair lift, Connected equipment to wheelchair, to provide safety for disabled and Mobility passenger's in and out of my Assigned Vehicle.
- Responded to dispatch calls promptly for any emergency situations during Medical transportation services.
- Complied with all traffic laws to avoid accidents in company vehicle.
- Cleaned vehicle and regularly to maintain professional appearance.
- Monitored road conditions regularly to determine best routes for efficient travel time management.
- Reported any incidents or accidents involving vehicles immediately after they occurred.
- Kept detailed records of fuel purchases, mileage, tolls. for reimbursement purposes on monthly basis.
- Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time.
- Taxi Driver Experience Picked up Passengers On-time and dropped them off, followed GPS in a timely manner and Ran Meter, accepted money or credit cards as payment.
Cashier
Walmart Supercenter
Englewood, CO
10.2003 - 11.2007
- Accurate Coin and Bill counting for Personal Bank, Documented and dropped Bank or Money bag in Safe at end of my shift.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase Alcohol or Tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit and issued receipts and provided change.
- Wrapped items and removed any security tags, bagged purchases properly preventing merchandise breakage.
- Inspected and marked large bills to prevent fraudulent activity, followed return policies when processing refunds or exchanges, inspecting merchandise for damage and sorting all returns to proper department bins.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, conveyor belt, and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
Education
Some College (No Degree) - Business Services
Community College of Denver
800 Curtis Street Denver, CO 80204 303-556-2600Skills
- Bus Operator CDL License
- Logged Pre-Trip Bus Inspections
- Lights, Air Brakes, and Wiper testing
- DOT Compliance and Regulations
- Local and Regional Bus Routes
- Motor Coach/Articulated Buses
- GPS Navigation/Street Knowledge
- Focused on safety Driving and Traffic Regulation Observance
- Secure Med Transportation Driver
- City and Non-City Driving
- Multi-Passenger Assistance
- Maximum Safety to Elderly/Disabled
- Passenger/Wheelchair lift Assistance/set-up Equipment
- Fare Collections/Transfer Exchanges/Schedules
- Communication/Confidentiality Skills
- Incident and Accident Reporting
- Financial Math
- Money Handling Expertise
- Register and Safe Drop Operations
- Multi-Switchboard and Receptionist
- Excell/PowerPoint/Windows systems
- Data Entry/Typing/10key calculator
Certification
Most Approved in Financial Math Certificate
Word Processing Certificate
CPR/ First Aide/ Blood Bourne Passengers Certification
Affiliations
Most Improved in Financial Math Certificate Award
References
Wayne Dowst Walmart Associate 720-763-2320
Mr. Clark Harwood High School Teacher 605-348-3636
Mr. Mark Franklin Community College Teacher 303-556-2600
Timeline
RTD Bus Operator
Regional Transportation District
03.2021 - 09.2023
Taxi and Secure Medical Transportation Driver
Z-Trip
12.2019 - 06.2021
Cashier
Walmart Supercenter
10.2003 - 11.2007
Some College (No Degree) - Business Services
Community College of Denver