Lora Watton
Cameron,MO
Summary
Dynamic manager with extensive experience at Applebee's, excelling in customer service and staff training. Proven track record in optimizing workflows and implementing inventory management strategies, enhancing operational efficiency. Skilled in conflict resolution and team leadership, fostering a collaborative environment that drives customer satisfaction and boosts sales.
Overview
5
5
years of professional experience
Work History
Manager/Head Bartender
Applebee's Neighborhood Grill & Bar
10.2022 - 09.2024
- Supervised daily operations to ensure high standards of service and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Optimized workflows to improve efficiency and reduce wait times in service delivery.
- Implemented inventory management strategies to maintain stock levels and minimize waste.
- Collaborated with kitchen staff to enhance menu offerings based on customer feedback.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Delivered high-quality customer service, ensuring positive dining experiences and prompt resolution of issues.
- Collaborated with kitchen staff to streamline order flow, enhancing efficiency during peak hours.
- Managed table assignments and reservations, optimizing seating arrangements for maximum guest satisfaction.
- Processed transactions accurately using POS system, maintaining cash handling protocols and financial integrity.
Waitress Trainer
Dino's Diner
03.2022 - 09.2022
- Trained new waitstaff on menu knowledge and customer service best practices.
- Mentored junior staff, fostering a collaborative environment and shared learning culture.
- Implemented standard operating procedures to streamline service processes and reduce errors.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
Manager/Administrative Department Head
Mcdonalds
02.2021 - 03.2022
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and quality standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maintain optimal coverage during peak hours.
- I worked consistent 10- to 12-hour shifts, starting with the 8-hour shift I was scheduled for, then staying late or coming back in to cover another lead or crew member.
- Enforced health and safety regulations to ensure a safe working environment for all employees.
- Conducted performance evaluations to identify areas for improvement and provide constructive feedback.
- Collaborated with management on promotional strategies to boost sales and enhance customer experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Key Carrier/Retail Sales Associate
Dollar General
12.2019 - 02.2021
- Assisted in maintaining inventory accuracy and organization to support store operations.
- Executed daily merchandising strategies to enhance product visibility and customer engagement.
- Trained new associates on operational procedures, ensuring compliance with company standards.
- Monitored sales floor conditions to optimize customer experience and safety protocols.
Education
High School Diploma -
Sacred Heart Homeschool
Cameron, MOSkills
- Customer service
- Staff training
- Inventory management
- Workflow optimization
- Conflict resolution
- POS system operation
- Schedule management
- Quality control
- Team leadership
- Sales strategies
- Cash handling
- Time management
- Marketing initiatives
- Task delegation
- Staff management
- Staff training and development
- Complex Problem-solving
- Goal setting
Timeline
Manager/Head Bartender
Applebee's Neighborhood Grill & Bar
10.2022 - 09.2024
Waitress Trainer
Dino's Diner
03.2022 - 09.2022
Manager/Administrative Department Head
Mcdonalds
02.2021 - 03.2022
Key Carrier/Retail Sales Associate
Dollar General
12.2019 - 02.2021
High School Diploma -
Sacred Heart Homeschool