Lora Wilson
Baxter,KS
Summary
Business-minded Financial Counselor known for successfully managing high level of patient accounts. Determined employee with over 11years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations. Organized individuals multitask and liaise between patients, physicians and insurance companies. An astute Financial Counselor offering extensive healthcare insurance knowledge and proficiency
Overview
12
12
years of professional experience
Work History
Financial Counselor Specialist
Freeman Health System
02.2022 - Current
- Work on getting pa's for labs, prosthetics, imaging, and help with chemo when needed.
- Import all the information in to the computer.
- I order the Onco types for the Dr's and make sure we have the results.
- I also work with the billing department in finding billable codes in pt charts.
- For VA, tribal and OK medicaid I do referrals and make sure we have current authorization for us to see them in our office.
- Also helped train the current office coordinator.
- I am willing to help anyone that needs it and do things that I just find that needed done.
- I use excel and update the phone list and update contact information for insurances we use.
- I am willing to do what is needed to be done to help pt get through whatever maybe going on.
Receptionist
Freeman Health System
10.2011 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Checked out pts
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled and canceled appointments for three dr's
- Froze Dr's schedule when needed and rescheduled appts
- Took the phones off and put them back on service daily.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices staff when needed. Put message in a phone note if needing a return call.
- Took payments and entered payments into the system.
- Did the deposits for the office.
- Opened the office and closed office when needed.
- Ran all insurance for pt's before they came in and updated if needed
- Was responsible for the queue
- Opened the mail and distributed it where it needed to go.
- Helped pull make pt and take vitals when needed. I put the vital in the computer
- Faxed and cleaned off fax machine
- Made new accounts and helped with hospital charges
- Scheduled drug reps
- Scanned in documents into pt charts
- In pervious positions I did the bills and payroll
- Trained floats and other office staff
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Also received messages from pt that had singed up to send message to the office threw the Emr.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Worked with Dr's directly in whatever they or the pt needed
Education
No Degree - Medical Transcriptionist
Franklin Technology Center
Joplin, MOHigh School Diploma -
Baxter Springs High School
Baxter Springs, KS05.1999
Skills
- Healthcare Insurance Knowledge
- Community Involvement
- Product Knowledge
- Making Insurance Decisions
- Reporting
- Active Listening
- Cash Handling
- Financial Transactions
- Call Transfers
- Reading Comprehension
- Client Rapport-Building
- Customer Expectations Management
- Information Assistance
- Process Improvement
- Client Confidentiality
- Verifying Eligibility
- Consultative Techniques
- Client Needs Assessment
- Medical Assistance
- Software Applications
- Savings Accounts
- Confidential Records Management
- Client Interactions
- Positive Patient Experiences
- Financial Services
- Accounts Payable and Accounts Receivable
- Patient Counseling
- Insurance Verification
- Monthly Financial Statements
- Effective Customer Communication
- Patient Correspondence
- HIPAA and Confidentiality Compliance
- Conflict Resolution Techniques
- Professional Relationship-Building
- Clerical Support
- Goals and Performance
- Demographics Information
- Clinical Messaging
- EMR Systems
- Telephone Etiquette
- Patient Registration
- Standards Compliance
Timeline
Financial Counselor Specialist
Freeman Health System
02.2022 - Current
Receptionist
Freeman Health System
10.2011 - 02.2022
No Degree - Medical Transcriptionist
Franklin Technology Center
High School Diploma -
Baxter Springs High School
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