Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lora Wilson

Monee,IL

Summary

Dynamic dispatcher with a proven track record at Univar Solutions, excelling in fleet dispatching and customer service. Recognized for enhancing operational efficiency and implementing effective route planning strategies. Skilled in SAP software and adept at multitasking, I consistently deliver exceptional results while maintaining meticulous attention to detail.

Overview

26
26
years of professional experience

Work History

Dispatcher

Univar Solutions
Bedford Park, IL
06.2021 - Current
  • Dispatched 18 to 20 drivers to meet daily delivery needs for the company's customers.
  • Leveraged GPS devices and computer programs, such as Samsara and SAP, to plan routes, update customers, or advise drivers about upcoming issues.
  • Organized paperwork associated with deliveries, including bills of lading, certificates of analysis, and site qualifications.
  • Received and dispatched calls for emergency services.
  • Trained employees on dispatching procedures to properly handle daily calls.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Arranged for repairs to restore service and schedules.
  • Tracked changes in computer system to keep records current and accurate.
  • Addressed questions, problems, or requests for service or equipment from drivers and the service repair company.
  • Scheduled loads according to priority and available equipment.
  • Oversaw tank inventories and ordered products based on forecasted customer orders.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Participated in safety meetings, discussing changes in procedures or processes.
  • Maintained the PTO calendar for drivers, following company standards for how many drivers are off at a time.
  • Assigned drivers to appropriate routes based on customer needs.
  • Developed strategies for improving efficiency within the dispatch department.
  • Recognized by management for providing exceptional customer service.
  • Exceptional attention to detail. Excellent communication skills.

Scale Clerk

Rowell Chemical
Willow Springs, IL
03.2013 - 06.2021
  • Complied with all company policies and procedures pertaining to weighing operations.
  • Maintained accurate records of incoming and outgoing shipments.
  • Operated a computerized weighing system to record weights of incoming and outgoing vehicles.
  • Greeted customers, directed haulers and answered questions accurately.
  • Utilized standard formulas to prepare measurement tables and conversion charts.
  • Implemented process improvement initiatives.
  • Trained new employees on company procedures and operational workflows.
  • Maintained positive working relationship with fellow staff and management.
  • Trained new employees on proper scale operation techniques.
  • Resolved discrepancies between actual weight tickets and customer's billings and invoices.
  • Verified quantity, weight, and conformance of material received with purchase orders or shipping documents.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated and maintained databases with current information.

Operations Supervisor

Kohl's
Frankfort, IL
09.1999 - 02.2013
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Managed inventory control, reducing waste and optimizing stock levels for operational needs.
  • Implemented new operational procedures, resulting in an increase in process efficiency.
  • Trained new employees on proper job functions and company policies and procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Ensured compliance with all safety regulations in the workplace.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Delegated work to staff, setting priorities and goals.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Directed employees on how to use equipment properly and safely.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Led team of 15 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Oak Lawn Community High School
Oak Lawn
06-1986

Skills

  • Fleet dispatching
  • Verbal and written communication
  • Repair scheduling
  • Prioritization
  • Equipment needs assessment
  • SAP software
  • Attention to detail
  • Multitasking capacity
  • Time management abilities
  • Route planning and adjustment
  • Problem-solving aptitude
  • Paperwork processing
  • Customer service

Timeline

Dispatcher

Univar Solutions
06.2021 - Current

Scale Clerk

Rowell Chemical
03.2013 - 06.2021

Operations Supervisor

Kohl's
09.1999 - 02.2013

High School Diploma -

Oak Lawn Community High School

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