Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lora Ybarra

Team Manager
San Antonio,TX

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

2
2
Languages
1
1
Certification
15
15
years of professional experience

Work History

Team Leader

JPMorgan Chase
San Antonio, TX
01.2013 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Molded team and embraced change to adapt within dynamic market.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Positioned as go-to person for up to 20 staff members, troubleshooting complex administrative and training issues promptly.

Property Manager

Self-employeed
San Antonio, TX
09.2009 - 01.2013
  • Oversaw management of 5 properties while providing general service to tenants. Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Introduced prospective tenants to homes available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.

District Manager

Jamba Juice
San Antonio, Austin And Corpus Christi, TX
03.2006 - 09.2009
  • Built positive and productive relationships with store and field leadership.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Supervised 10 locations to enforce high-quality standards of operation.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Traveled to over 8 locations per week to manage each store and perform reviews of individual managers and employees.
  • Developed processes to save on costs and prevent losses.

Education

Associate of Science - Business Organizational Leadership

Ashford University
San Diego, CA

Skills

Key performance indicators

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Certification

Project managment

Timeline

Project managment

07-2017

Team Leader

JPMorgan Chase
01.2013 - Current

Property Manager

Self-employeed
09.2009 - 01.2013

District Manager

Jamba Juice
03.2006 - 09.2009

Associate of Science - Business Organizational Leadership

Ashford University

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Lora YbarraTeam Manager