Lora Zimmerman
Lino Lakes,MN
Summary
Detail-oriented Veterinary Technician with 23 years of relevant experience and specific expertise in veterinary medicine and management within small animal and specialty veterinary practices.
Overview
21
21
years of professional experience
Work History
Certified Veterinary Technician/Practice Manager
Veterinary Behavior Specialties of Minnesota
09.2019 - Current
- Maximized performance by monitoring daily activities and mentoring team members
- Managed and motivated a team of 15 to be productive and engaged in work
- Cross-trained existing employees to maximize team agility and performance
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
- Onboarded new employees with training and new hire documentation
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Developed detailed plans based on broad guidance and direction
- Improved staffing during busy periods by creating employee schedules and monitoring callouts
- Reconciled and corrected issues with financial records
- Completed payroll for employees and maintained detailed records of procedures
- Identified accounting errors when cross-referencing documents and database information
- Provided support during audits by supplying requested documentation promptly and accurately
- Reduced financial discrepancies through monthly transaction monitoring and management
- Labeled, organized, and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Lead C.V.T., Practice Manager
Silver Lake Animal Hospital
04.2003 - 12.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care
- Managed medical intervention and therapy for animals in collaboration with veterinarian
- Participated in continuing education opportunities to stay current on industry advancements, ensuring clinic provided up-to-date treatments and services
- Contributed to team success with excellent communication skills and collaboration in multidisciplinary veterinary teams
- Managed inventory effectively by tracking medications and supplies, preventing shortages or wastage
- Reduced patient stress during visits by utilizing low-stress handling techniques and creating a comfortable atmosphere
- Improved clinic efficiency by maintaining organized medical records and updating patient information promptly
- Assisted veterinarians with surgical procedures, ensuring proper anesthesia administration and monitoring vital signs
- Mentored junior veterinary technicians through hands-on training sessions, sharing knowledge of best practices in animal care
- Administer medications, vaccines and treatments as instructed by veterinarian
- Monitored vital signs of animals during surgical procedures and provided postoperative care
- Prepared monthly bank reconciliations to ensure accurate representation of company’s financial position
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow
- Supported year-end closing procedures by preparing adjusting journal entries as needed
- Reconciled and corrected issues with financial records
- Established QuickBooks accounting system to reflect accurate financial records
- Completed payroll for employees and maintained detailed records of procedures
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Education
Bachelor of Science Veterinary Technology -
Minnesota School of Business
Minneapolis, MN09.2003
Associate of Science Veterinary Technology -
Argosy University
Bloomington, MN12.2000
Skills
- Team Communication
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Staff Training and Development
- Bank Reconciliation
- Inventory optimization
Timeline
Certified Veterinary Technician/Practice Manager
Veterinary Behavior Specialties of Minnesota
09.2019 - Current
Lead C.V.T., Practice Manager
Silver Lake Animal Hospital
04.2003 - 12.2023
Bachelor of Science Veterinary Technology -
Minnesota School of Business
Associate of Science Veterinary Technology -
Argosy University
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