Lorray Wilhelm
Port Charlotte
Summary
Professional coordinator skilled in managing surgical schedules and ensuring seamless clinic operations. Adapt at coordinating with medical teams, patients, and administrative staff to optimize workflow and maintain high standards. Known for reliability, adaptability, and strong focus on achieving results through effective teamwork and communication. Proficient in patient scheduling, electronic health records, and appointment logistics.
Overview
10
10
years of professional experience
Work History
Clinic Surgery Scheduler
Community Health Network
03.2024 - 03.2025
- Scheduled surgical appointments for patients, ensuring timely communication with medical staff.
- Assisted in managing patient records through electronic health record systems.
- Coordinated with healthcare providers to confirm procedure details and availability.
- Provided administrative support by answering phone calls and addressing patient inquiries.
- Learned operational protocols for scheduling procedures efficiently and accurately.
- Adapted to changing schedules, demonstrating flexibility in dynamic environments.
- Collaborated with team members to improve scheduling processes and workflows.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Service Representative
Indianapolis Gastroenterology & Hepatology
01.2022 - 12.2023
- Assisted patients with appointment scheduling and inquiries to enhance service delivery.
- Collaborated with medical staff to ensure accurate patient information management.
- Provided support in insurance verification processes to streamline patient services.
- Managed front desk operations, ensuring a welcoming environment for patients and visitor.
- Managed patient registration process, confirming data accuracy and completeness.
- Utilized electronic health record systems to maintain up-to-date patient records efficiently.
- Responded promptly to patient concerns, improving overall satisfaction and trust in services.
- Educated patients on available services and resources, promoting proactive health management.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Practice Concierge/Medical Assistant
Schuster Plastic Surgery
01.2015 - 03.2021
- Coordinated patient scheduling and follow-ups to enhance clinic workflow.
- Assisted in managing electronic health records for accurate patient documentation.
- Educated patients on pre- and post-operative care instructions effectively.
- Streamlined communication between medical staff and patients to improve service delivery.
- Trained new staff on office procedures and patient interaction protocols.
- Led patient intake processes, ensuring compliance with regulatory standards and best practices.
- Assisted physicians in administering treatments, ensuring accurate and timely delivery of medical services.
- Educated patients on preventive measures and lifestyle modifications to promote long-term health improvement.
- Prepared examination rooms thoroughly before each visit, creating a comfortable environment conducive to open communication between provider and patient.
- Cultivated a welcoming atmosphere in the clinic, greeting patients warmly upon arrival and addressing their needs promptly to ensure satisfaction.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and best practices for medical assisting.
Education
Diploma - Medical Assistant
Everest College
Pompano Beach, FL03-2016
Aesthetician
Florida College of Natural Health
Pompano Beach, FL01-2015
Skills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
- Medical office procedures
- Appointment coordination
- Surgery preparation
- Follow-up care coordination
- Following up with patients
- Maintaining confidentiality
- Patient coordination
- Educating patients
- Office administration
- Verifying insurance
Timeline
Clinic Surgery Scheduler
Community Health Network
03.2024 - 03.2025
Patient Service Representative
Indianapolis Gastroenterology & Hepatology
01.2022 - 12.2023
Practice Concierge/Medical Assistant
Schuster Plastic Surgery
01.2015 - 03.2021
Diploma - Medical Assistant
Everest College
Aesthetician
Florida College of Natural Health