Lora Denise Goff
Cross Lanes,WV
Summary
To obtain a position where I can utilize my knowledge and skills
Overview
20
20
years of professional experience
Work History
Sales / Event Planner
E&G Incorporated
08.2002 - 03.2005
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Corresponded with clients to answer questions and resolve issues.
- Established working relationships with clients by organizing various events.
- Performed face-to-face meetings to finalize contract for services and event details.
Optician
Charleston Eye Care
05.2005 - 09.2007
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Office Manager
WV Rural Eye Care
08.2007 - 08.2008
- Clinical calls
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Division Manager
Central Ohio Urology Group
05.2010 - 04.2016
- Supervised daily planning, coordination and administration for division operations.
- Controlled costs by streamlining operations and reducing waste.
- Established clear and consistent policies and procedures.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Set and oversaw division budgets in excess of $[Amount] per year.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Met divisional objectives by recruiting and qualifying vendor and trade bases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Supervisor, Office Supervisor
Step Lively Foot & Ankle
05.2016 - 03.2019
- Melissa Tran 614-339-2000
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Remote Billing Specialist
Comprehensive Urologic Care
03.2019 - 07.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Education
Medical Administrative Asst. West Virginia Career College
East Charleston, Virginia, WV06.1989
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Nursing Asst. Garnet Career Center
Dickinson, Charleston, WV02.1983
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Nitro High School
Nitro, WV06.1980
Skills
- Secretarial skills include:
- NextGen, Bright Metric, Microsoft Word, Microsoft Excel, word processing, filing, payroll, daily reports, inventory, daily receipts, deposits, insurance forms, dictaphone, switchboard
- Client Relations
- Revenue Generation
- Update Financial Records
- Staffing Oversight
- Local Business Relationships
- Project Requirements
- Team Meetings
- Proposal Development
- Event Oversight
- Credit Card Transaction Processing
Timeline
Remote Billing Specialist
Comprehensive Urologic Care
03.2019 - 07.2022
Supervisor, Office Supervisor
Step Lively Foot & Ankle
05.2016 - 03.2019
Division Manager
Central Ohio Urology Group
05.2010 - 04.2016
Office Manager
WV Rural Eye Care
08.2007 - 08.2008
Optician
Charleston Eye Care
05.2005 - 09.2007
Sales / Event Planner
E&G Incorporated
08.2002 - 03.2005
Medical Administrative Asst. West Virginia Career College
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Nursing Asst. Garnet Career Center
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Nitro High School