Lora E Mullikin

Provide assistance to defense attorneys in developing alternative sentencing plans, outpatient sentencing plans, pretrial release plans, diversion plans, and reentry plans for individuals who are clients of the Department of Public Advocacy; and performs other duties as required.

• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Answering telephone calls from inmates who are incarcerated and forwarding messages via telephone, emails to proper attorneys.
• Prepared for trials, conducting legal research and drafting pleadings

• Philadelphia Tower Operations, Ramp Control
• Worked closely with the operations control center and dispatchers in Pittsburgh, and the Philadelphia FAA Tower for takeoff clearances reroute information, weather, ground delays, departure fix delays, arrival instructions, and implemented ground delay programs flow control into the airport at Philadelphia, mechanical problems, cancellations or aircraft swabs
• PHL tower supervisor duties included keeping a close watch on the weather, mechanical issues, ATC flow control delays, passenger connections, late flights, crew tracking and flight attendant hours to ensure the aircraft departed on-time
• Ramp Control position in the tower duties were to direct pilots to and from the gate while coordinating with the FAA ground controllers, weather reroute information, mechanical issues and other departure control information
• Worked closely with the mechanics during write ups, and mechanical issues, and discussed the ETR( estimated time of repair) to the aircraft and how long the aircraft would be out of service then coordinated with the dispatcher and OCC to determine whether we could swap the aircraft or if we had to cancel the flight due to safety requirements
• Updated the Station Readiness Report with Runway, Weather and other Airport Field Conditions, TAF, WX, or METAR Weather
• Load control supervisor, we determined how the aircraft was to be loaded and advised the ramp how to load the aircraft and how much mail, freight and baggage the aircraft could haul and follow weight and balance guidelines, maximum takeoff weights .
• Customer service agent, working multiple positions which included baggage service, gate, ticket and reservations.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures

• Delivering of packages to customers in timely fashion providing excellent customer service
• Coordinating with center to ensure all expedited freight and parcels are delivered to right locations on-time.
• Completed on-time deliveries by choosing best and most efficient routes
• Worked scheduled hours as required and took on available shifts during holidays and busy periods
• Delivered packages to customer doorsteps and business offices
• Operated vehicle safely in highly congested areas with no traffic violations
• Maintained upbeat, positive attitude in busy, customer-focused environment
• Adhered to safe lifting techniques to avoid injuries

• Working on a team to provide excellent customer service to the traveling public
• Weight and Balance, load sheets, loading and unloading of aircraft
• Ground marshalling and pushback procedures, refueling, loading, and departure of all aircraft within weight and balance guidelines
• Cleaning multiple aircraft, galleys, lavatories, cockpit, seat back pockets, windows
• Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency
• Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications
• Connected electrical power unit and hoses to aircraft
• Stocked aircraft cabins with necessary equipment and supplies
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight
• Performed mathematical functions to interpret aircraft weight and balance loading instructions

• Assisted customers in their home improvement projects, provided advice, solutions, and customer service sales selections
• Kept showroom clean, and maintained, neat, orderly and product displays
• Processed shipments and maintained organized stocked shelves
• Unloaded trucks, stocked shelves, and carried merchandise out on floor for customers
• Marked clearance prices, printed new signs for upcoming store sales
• Price audits, inventory, and receiving store products
• Forklift and power equipment trained
• Answered customer questions, addressed problems, and complaints in person and via phone, cashier.
• Facilitated communications through management of inbound and outbound customer calls
• Provided primary customer support to internal and external customers
• Recommended products to customers and suggested other options if preferred product was unavailable
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues

• Screening of passengers and employees using walk thru metal detectors, x-ray machines, full body pat downs hand wands and other security procedures
• Searched for IED components, drug paraphernalia and prohibited property from entering sterile area
• Responsible for checking passports, photo identification cards for fraudulent markings
• To defend US against all enemies and to protect traveling public
• Responded quickly to medical emergencies, bomb threats and fire alarms
• Reported all incidents, accidents and medical emergencies, to law enforcement
• Interviewed, questioned and conducted undercover operations
• Inspection of parked cars, foot courts, terminals for unusual activities.
• Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises
• Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage
• Engaged in casual conversations with individuals to assess and analyze behaviors
• Used explosive detection machines and chemical swab systems to identify potential hazards