Loraina Chavez
Meridian,ID
Summary
Versatile and dependable administrative professional with experience supporting healthcare, human resources, and customer-facing operations. Known for strong communication, organization, and problem-solving skills, with the ability to quickly learn new systems and adapt to changing environments. Brings a high level of professionalism, attention to detail, and commitment to delivering positive client and team experiences.
Overview
7
7
years of professional experience
Work History
Individualized Care Coordinator
Cardinal Health
Lewisville, TX
05.2024 - Current
- Handled a high volume of inbound calls to support patients receiving specialty medications.
- Provide specialized patient access and reimbursement support for clinical therapies, guiding patients through referral, insurance verification, and coverage processes.
- Serve as a liaison between patients, providers, payers, and specialty pharmacies to resolve complex coverage and dispensing issues.
- Apply clinical and reimbursement knowledge to manage complex therapy cases while meeting KPI metrics for quality, call volume, and service levels.
Patient Access Specialist
St. Lukes Health Systems
Boise, ID
08.2023 - 04.2024
- Serve as the first point of contact for patients by completing registration, scheduling, and demographic verification with a high level of accuracy.
- Verify insurance eligibility, benefits, and required authorizations to support timely patient care and billing processes.
- Manage multiple work queues and new patient waitlists while prioritizing urgent requests in a fast-paced healthcare environment.
- Collaborate with physicians, clinical staff, and specialty departments to clarify orders and facilitate appropriate patient placement.
- Maintain strict HIPAA compliance while handling sensitive patient and financial information.
Human Resources Assistant
Chick-fil-A
Sumter, SC
02.2023 - 06.2023
- Screened resumes and supported full-cycle recruiting by coordinating phone and in-person interviews.
- Assisted new hires throughout the onboarding process, ensuring completion of required documentation and compliance forms.
- Conducted new hire orientations and entered employee information into HR databases with accuracy.
- Provided administrative support to HR leadership while maintaining confidentiality of employee records.
Business Office Specialist
Aurora Behavioral Health System
San Diego, CA
10.2018 - 05.2022
- Completed and maintained HIPAA-compliant patient records for admissions and discharges.
- Communicated with insurance companies, physicians, and hospital units to obtain and process required documentation.
- Reviewed invoices, payment requests, and expense reimbursements for accuracy prior to approval.
- Supported business office operations through detailed data entry, organization, and administrative coordination.
Education
High School Diploma -
Escondido High School
Escondido, CA06-2017
Skills
- Data Entry & Documentation Accuracy
- Professional Communication
- Conflict Resolution
- Administrative Support
- Workflow Optimization & Task Prioritization
- Policy Adherence
- Initiative & Self-Management
- Healthcare Software
- Insurance Benefits & Verification
- Prior Authorizations & Referrals
- HIPAA Compliance
Timeline
Individualized Care Coordinator
Cardinal Health
05.2024 - Current
Patient Access Specialist
St. Lukes Health Systems
08.2023 - 04.2024
Human Resources Assistant
Chick-fil-A
02.2023 - 06.2023
Business Office Specialist
Aurora Behavioral Health System
10.2018 - 05.2022
High School Diploma -
Escondido High School