Loraina Chavez
Meridian,ID
Summary
Versatile and dependable administrative professional with experience supporting healthcare, human resources, and customer-facing operations. Known for strong communication, organization, and problem-solving skills, with the ability to quickly learn new systems and adapt to changing environments. Brings a high level of professionalism, attention to detail, and commitment to delivering positive client and team experiences.
Overview
7
7
years of professional experience
Work History
Individualized Care Coordinator
Cardinal Health
05.2024 - Current
- Handled a high volume of inbound calls to support patients receiving specialty medications.
- Provide specialized patient access and reimbursement support for clinical therapies, guiding patients through referral, insurance verification, and coverage processes.
- Serve as a liaison between patients, providers, payers, and specialty pharmacies to resolve complex coverage and dispensing issues.
- Apply clinical and reimbursement knowledge to manage complex therapy cases while meeting KPI metrics for quality, call volume, and service levels.
Patient Access Specialist
St. Lukes Health Systems
08.2023 - 04.2024
- Serve as the first point of contact for patients by completing registration, scheduling, and demographic verification with a high level of accuracy.
- Verify insurance eligibility, benefits, and required authorizations to support timely patient care and billing processes.
- Manage multiple work queues and new patient waitlists while prioritizing urgent requests in a fast-paced healthcare environment.
- Collaborate with physicians, clinical staff, and specialty departments to clarify orders and facilitate appropriate patient placement.
- Maintain strict HIPAA compliance while handling sensitive patient and financial information.
Human Resources Assistant
Chick-fil-A
02.2023 - 06.2023
- Screened resumes and supported full-cycle recruiting by coordinating phone and in-person interviews.
- Assisted new hires throughout the onboarding process, ensuring completion of required documentation and compliance forms.
- Conducted new hire orientations and entered employee information into HR databases with accuracy.
- Provided administrative support to HR leadership while maintaining confidentiality of employee records.
Business Office Specialist
Aurora Behavioral Health System
10.2018 - 05.2022
- Completed and maintained HIPAA-compliant patient records for admissions and discharges.
- Communicated with insurance companies, physicians, and hospital units to obtain and process required documentation.
- Reviewed invoices, payment requests, and expense reimbursements for accuracy prior to approval.
- Supported business office operations through detailed data entry, organization, and administrative coordination.
Education
High School Diploma -
Escondido High School
Escondido, CA06-2017
Skills
- Data Entry & Documentation Accuracy
- Professional Communication
- Conflict Resolution
- Administrative Support
- Workflow Optimization & Task Prioritization
- Policy Adherence
- Initiative & Self-Management
- Healthcare Software
- Insurance Benefits & Verification
- Prior Authorizations & Referrals
- HIPAA Compliance
Timeline
Individualized Care Coordinator
Cardinal Health
05.2024 - Current
Patient Access Specialist
St. Lukes Health Systems
08.2023 - 04.2024
Human Resources Assistant
Chick-fil-A
02.2023 - 06.2023
Business Office Specialist
Aurora Behavioral Health System
10.2018 - 05.2022
High School Diploma -
Escondido High School