Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loraina Rodriguez

Houston,TX

Summary

Experienced office personnel with over 5 years of experience in clerical setting. Excellent reputation for resolving problems and improving customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

U.S Legal Support
06.2022 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed confidentially regulations to maintain privacy.
  • Administered gathering and preparation of documentation needed for strict deadlines.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Resolved problems, improved operations and provided exceptional service.

Administrative Assistant and HR Assistant

Brown book Shop
10.2017 - 12.2019
  • Assisting with payroll in QuickBooks.
  • Inventory count done bi-weekly.
  • Maintained status updates for invoices on back order.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed strategies to streamline and improve office procedures.

Receptionist

Lucky Strike Houston
09.2016 - 01.2018
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Managed office inventory by restocking supplies and creating purchase lists.
  • Scheduled and confirmed appointments and meetings. Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Medical Assistant

Campbell Medical Clinic
07.2015 - 09.2017
  • Assure patient safety as well as follow OSHA and HIPPA guidelines.
  • Administer injections and assist with Physical therapy.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Insurance verification.
  • Call and/or email patients for any reminders or follow ups as needed.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.

Education

Medical Assistant Certificate - Medical

Pima Medical Institute
Houston, Tx
01.2015

High School Diploma -

Robert E. Lee High School
Baytown, TX
01.2012

Skills

  • Clerical skills
  • Microsoft Excel General office functions
  • Business correspondence
  • File/records maintenance
  • Document scanning
  • Organizational skills
  • Microsoft Office
  • Outlook, Microsoft, Excel, MR8, switchboard, and Quickbooks software proficiency

Timeline

Customer Service Representative

U.S Legal Support
06.2022 - 03.2024

Administrative Assistant and HR Assistant

Brown book Shop
10.2017 - 12.2019

Receptionist

Lucky Strike Houston
09.2016 - 01.2018

Medical Assistant

Campbell Medical Clinic
07.2015 - 09.2017

Medical Assistant Certificate - Medical

Pima Medical Institute

High School Diploma -

Robert E. Lee High School

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Loraina Rodriguez