Loraina Rodriguez
Houston
Summary
Experienced office personnel, excellent reputation for resolving problems and improving customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Legal professional with strong focus on administrative and clerical support in fast-paced environments. Skilled in managing legal documents, coordinating schedules, and maintaining confidentiality. Team-oriented, adaptable, and driven by results. Known for reliability and effective communication, ensuring smooth operations and client satisfaction.
Overview
10
10
years of professional experience
Work History
Legal/Administrative Assistant
Commercial Tax Network
08.2024 - 06.2025
- Prepared drafts of forms, letters and agreements for legal staff use.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Customer Service Representative
U.S Legal Support
05.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed confidentially regulations to maintain privacy.
- Administered gathering and preparation of documentation needed for strict deadlines.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Resolved problems, improved operations and provided exceptional service.
Administrative Assistant and HR Assistant
Brown book Shop
10.2017 - 12.2019
- Assisting with payroll in QuickBooks.
- Inventory count done bi-weekly.
- Maintained status updates for invoices on back order.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Responded to employee inquiries regarding benefits and other HR topics.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
Receptionist
Lucky Strike Houston
09.2016 - 01.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Managed office inventory by restocking supplies and creating purchase lists.
- Scheduled and confirmed appointments and meetings. Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
Medical Assistant
Campbell Medical Clinic
07.2015 - 09.2017
- Assure patient safety as well as follow OSHA and HIPPA guidelines.
- Administer injections and assist with Physical therapy.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Insurance verification.
- Call and/or email patients for any reminders or follow ups as needed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Medical Assistant Certificate - Medical
Pima Medical Institute
Houston, TXHigh School Diploma - undefined
Robert E. Lee High School
Baytown, TXSkills
- Clinical skills
- Microsoft Office Experience
- File/records maintenance
- Document scanning
- Organizational skills
- Microsoft Office
- Outlook, Microsoft, Excel, MR8, switchboard, and QuickBooks software proficiency
- Calendar management
- Document preparation
- Task prioritization
- Litigation support
Timeline
Legal/Administrative Assistant
Commercial Tax Network
08.2024 - 06.2025
Customer Service Representative
U.S Legal Support
05.2022 - 03.2023
Administrative Assistant and HR Assistant
Brown book Shop
10.2017 - 12.2019
Receptionist
Lucky Strike Houston
09.2016 - 01.2018
Medical Assistant
Campbell Medical Clinic
07.2015 - 09.2017
High School Diploma - undefined
Robert E. Lee High School
Medical Assistant Certificate - Medical
Pima Medical Institute
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