Loraine Barker
Haines,AK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Cashier
Howsers IGA
04.2021 - 08.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Haines Building Suppy
05.2016 - 04.2019
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
Manager on Duty
Haines Quick Shop
04.2005 - 05.2014
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Responsible for cash drawers and making deposits.
Education
Sitka High School
Sitka, AK05.1982
Skills
- Work Task Prioritization
- Cooperative Attitude
- Shipment Procedures
- Cash Register Operation
- Product Location
- Customer Transactions
- Customer Relations
- Inventory Stocking
- Credits and Refunds
- Billing and Payment Processing
- Resolving Discrepancies
- Cash Drawer Management
- Basic Math Functions
- Check Cashing
- Positive Interactions
Timeline
Cashier
Howsers IGA
04.2021 - 08.2022
Cashier
Haines Building Suppy
05.2016 - 04.2019
Manager on Duty
Haines Quick Shop
04.2005 - 05.2014
Sitka High School
Similar Profiles
Snezana LecaSnezana Leca
Casual Fill In Supervisor at IGA Carnarvon and Bertram IGACasual Fill In Supervisor at IGA Carnarvon and Bertram IGA
SHANE COWELLSHANE COWELL
Digital Onboarding Specialist at Metcash - IGA Online & IGA RewardsDigital Onboarding Specialist at Metcash - IGA Online & IGA Rewards
Jacob PriemJacob Priem
IGA at IGA SupermarketIGA at IGA Supermarket