Loraine Castillo
Harris,NY
Summary
Assistant Chief, providing leadership, project management and direction to achieve long-term strategic goals and objectives. Consistently achieves standardization in processes and service delivery. Directs and coordinates daily operations and oversees fiscal and administrative services. Identifies opportunities to develop and implement new projects. Assistant Chief with career history managing operations, activities and services. Skilled in human resources, operations, production and compliance. Assists Chiefs in meeting all departmental goals and objectives.
Overview
14
14
years of professional experience
Work History
Assistant Chief of Admissions/Discharges CHS
The Center for Discovery
Harris, NY
12.2020 - Current
- Stablish and performed coordination of admissions of new patients
- Meet with families to perform initial assessment, discuss goals and create treatment and discharge plan
- Maintain and line of communication with clinical team/discharge planners, families and facility staff to coordinate admissions
- Manage inquiry process professionally, timely and with appropriate follow-up
- Conduct tours of facility to perspective residents, family members and marketing clients
- Obtain appropriate admission papers and signatures from patients or responsible parties
- Provide excellent customer service, while fielding inquiries regarding services and or issues with existing patients/families including room management
- Health Services Operation
- Federal and State Health Compliance
- Health Care Administration
- Support facility's philosophy of care and strive to achieve its goals and objectives
- Brainstorm strategies for growth, positive change and improvement
- Solve problems through helpful recommendations and practical suggestions
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Led projects and analyzed data to identify opportunities for improvement
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems
Transition Specialist/ Outreach
The Center for Discovery
Harris, NY
07.2018 - 12.2020
- Transition Specialist will assist families through pediatric to adult transition supporting families in program evaluation
- Participates in interdisciplinary team meetings, annual meetings, residential and day program site visits, and hands on work with students across environments
- Transition Specialist ensures that student is prepared for next steps by working with interdisciplinary team to develop appropriate goals, supports, and secure equipment when necessary.
- Identified impacted parties, business partners and resources required for planned changes
Chief Administrative Manager
The New York Foundling
New York, NY
06.2016 - 07.2017
- Oversaw & maintained all administrative and business operations for five (5) regional offices and a college program
- Developed and maintained the department's fiscal operating budget, financial management of contracts and grants management totaling 130 million dollars
- Held quarterly meetings with the SVP regarding expenditures and program needs
- Administration, oversight of facilities and physical resources, and supervision of staff
- Prepared and maintained an audits ready program
- Supervised, trained and lead (11) administrative staff members and supported an additional (5) administrative managers
- Supervised the performance of administrative staff, conducted performance reviews, identified professional development opportunities, and established a matrix organizational structure
- Developed and maintained staff job descriptions for new hires and restructured current job descriptions for upgrading of staff positions as needed decreasing hiring cost
- Responsible for departmental strategic planning for future staffing needs
- Advise and assist staff with HR processes and policies
- Oversee staff workload and responsibilities; create coverage plans, etc
- Developed new administrative policies and procedures to ensure a smooth transition within operations decreasing department expenditure by 40%
- Coordinated and oversaw large scaled events such as conferences, trainings, seminars, as well as coordinating staff retreats and team building activities.
Executive Administrative Assistant
The New York Foundling
New York, NY
10.2010 - 06.2016
- Managed calendars for SVP and 5VP's
- Managed time and leave, HR procedures and processed performance merit increase for various departments
- Applied retention strategies across multiple departments
- Established “tickler system” to keep track of upcoming deadlines on incoming request and events
- Distributed organizational-wide announcements, booked conference rooms and coordinated catering for trainings and events
- Implemented new ordering process and identified poor work habits to improve process effectiveness
- Conducted interviews, reviewed resumes and job postings to ensure accurate staffing decisions
- Manage all aspects of purchase and finances for department; monitor office requirements
- Ensure operation of equipment on site by completing preventive maintenance requirements, following manufactures instructions and troubleshooting malfunctions.
Foster Parent Recruiter / Resource Specialist
The New York Foundling
New York, NY
12.2007 - 10.2010
- Anticipated foster parent recruitment needs and conducted recruiting campaign, to maintain pool of 12-15 foster parents.
- Interviewed and Conducted assessments with perspective foster parents and follow-ups with recruits
- Performed daily telephone interviews with 8-10 foster parents on program youth behaviors
- Provide MAPP classes and assist in model training multiple times per year to groups of 8-10.
- Maintained effective working relationships and collaborative efforts with community resource agencies
- Supported supervisor in staffing decisions within programs
- Processed financial transactions promptly and accurately
- Balanced petty cash accurately month-to-month basis and reduce program expenses by 35%.
- Anticipated program needs and planned accordingly to meet those needs.
Education
Masters of Science - Organizational Leadership
Nyack College Seminary Graduate School
New York12.2021
Certification -
Worker Network of NYC
OneCity Health/NYC Health +Hospital Corporation03.2017
Bachelor of Science - Organizational Management
Nyack College Seminary Graduate School
New York08.2016
Skills
- Proficient in Microsoft Suite Applications (Outlook, Excel, Word, Powerpoint, Publisher)
- Managing Operations and Efficiency
- Strong Interpersonal skills, Event Planning, Financial Analysis and Staff management
- Information Confidentiality
- Employee Coaching and Motivation
- Grant Applications
- Performance Tracking and Evaluations
- Collaborative Relationships
- Project Management
Affiliations
Member of the Mission Award Committee
Member of the Internal Communications Committee Director of the Internal Event Planning Committee
Languages
Spanish
Native or Bilingual
Timeline
Assistant Chief of Admissions/Discharges CHS
The Center for Discovery
12.2020 - Current
Transition Specialist/ Outreach
The Center for Discovery
07.2018 - 12.2020
Chief Administrative Manager
The New York Foundling
06.2016 - 07.2017
Executive Administrative Assistant
The New York Foundling
10.2010 - 06.2016
Foster Parent Recruiter / Resource Specialist
The New York Foundling
12.2007 - 10.2010
Masters of Science - Organizational Leadership
Nyack College Seminary Graduate School
Certification -
Worker Network of NYC
Bachelor of Science - Organizational Management
Nyack College Seminary Graduate School
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