Loraine Catano
Fort Lauderdale,Florida
Summary
Customer Success Manager Empathetic and hardworking Customer Account Manager Using customer service data to set and enforce customer service goals for the company. Ensuring a positive relationship with customers High Level of Accuracy Strong Organization Client Management Project Management Project organization Retaining Clients Problem-solving and Analytical Cross selling Maintaining clients' profiles Time Management Critical Thinking Key holder experience Creating training courses Career Highlights Bridging the gap between sales and customer support. Mediating between clients and the organization created procedures that improved team efficiency handling customer queries. Diligent reporting customer feedback.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator Leader
Holy Cross Hospital
05.2022 - Current
- Created procedures that improved team efficiency handling customer queries
- Skilled at training others on new platforms, onboarding team members to office policy and procedures, and providing continual customer support
- Demonstrates the ability to obtain information and interpret information in terms of the customer's needs
- Handling and resolving customer requests and complaints
- Process milestones for the clients and employees to work toward
Sales Associates
Hair Dominican Products
09.2020 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Patient Care Coordinator
Broward Health Hospital
06.2021 - 05.2022
- Review customer complaints and concerns and seek to improve the customer experience
- Efficiently problem solve with clients from inbound calls
- Increasing customer satisfaction scores
- Assist trainees with setting up and navigating programs and or software
- Assist in creating training courses and educational materials
- Proficiency with Microsoft Word, Outlook, Teams, Excel, EMR, Saas
Account Consultant
M & C Accounting Consultant
01.2021 - 06.2021
- Prepare and file financial reports and tax documents
- Conduct tax research and suggest ways to improve financial reporting processes
- Offering advice on improving profitability
- Help clients with financial management, financial forecasting and auditing
- Develop healthy customer relationships
- Build strong relationships and retain customers.
Pharmacy Technician
Walmart Pharmacy/ Cusmetics Department Manager
03.2018 - 05.2020
- Supports pharmacological services by stocking, assembling, and distributing medications
- Generates revenues by calculating, recording, and issuing charges
- Prepares reports by collecting and summarizing information.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide product information and recommendations to customers.
Sales
Boost Mobile
01.2012 - 02.2014
- Recommending related products to increase customers’ options and enrich the shopping experience
- Promoting special sales, offers
- Customer relationship management
- Resolves customers issues
- Ability to operate in a demanding environment
- Maintain a deep knowledge of client industry, product
Education
Pharmacy Tech University
Sunrise, FloridaHialeah High School
Hialeah, FloridaSkills
- Sales
- Customer service
- Proficient in Microsoft Word
- Excel
- Google Docs
- MS-Office 365 and related software
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator Leader
Holy Cross Hospital
05.2022 - Current
Patient Care Coordinator
Broward Health Hospital
06.2021 - 05.2022
Account Consultant
M & C Accounting Consultant
01.2021 - 06.2021
Sales Associates
Hair Dominican Products
09.2020 - Current
Pharmacy Technician
Walmart Pharmacy/ Cusmetics Department Manager
03.2018 - 05.2020
Sales
Boost Mobile
01.2012 - 02.2014
Pharmacy Tech University
Hialeah High School
Similar Profiles
Dazanti PersadDazanti Persad
Patient Registration Representative at Holy Cross Hospital - Holy Cross HospitalPatient Registration Representative at Holy Cross Hospital - Holy Cross Hospital
Susan Nisson HicksSusan Nisson Hicks
Virtual Registered Nurse at Holy Cross Hospital - Holy Cross HospitalVirtual Registered Nurse at Holy Cross Hospital - Holy Cross Hospital
Rebecca Bagwell Von Kerczek, MPTRebecca Bagwell Von Kerczek, MPT
Physical Therapist at Holy Cross Hospital - Holy Cross HospitalPhysical Therapist at Holy Cross Hospital - Holy Cross Hospital