Loraine Colon
White Plains
Summary
Looking for an employment opportunity where I can utilize and further my knowledge and abilities.
Overview
29
29
years of professional experience
Work History
Financial Service Associate; Head Teller
Flagstar Bank, FSB
Yonkers, NY
01.2007 - Current
- Responsible for driving day-to-day operational assistance in accordance with the guidelines and objectives set forth by the Bank. Deliver excellent customer service experiences to both prospective and existing clients while ensuring compliance requirements are met. Implement sales practices for the purpose of increased internal sales and excellent service quality, promoting cross-selling by platform staff and referrals by entire staff. Responsible to order cash, maintain a cash box, replenish ATMs, and maintain customer relationships.
Customer Service Representative
Sunnyside Federal Savings and Loan Association
56 Main Street, Irvington NY 10533
03.2023 - 10.2024
Teller
Bilbao Vizcaya Bank
Aibonito, Puerto Rico
01.2004 - 01.2007
- Assisting clients with all banking needs and concerns. Cross-selling products to best meet clients' needs. Providing quick and courteous customer service, processing daily transactions.
Head Teller
Cooperativa Saliccop
Salinas, Puerto Rico
01.2000 - 01.2003
- Responsible for teller cash counts, shipping and receiving currency. Providing quick and courteous customer service, processing daily transactions. Supervise the teller unit. Replenish the ATM's. responsible for Branch Recap. Relieve receptionist.
Administrative Assistant
Cooperativa Rodriguez Hidalgo
Coamo, Puerto Rico
01.1997 - 01.2000
- Delegating work to cashiers. General office duties, including answering phones, data entry, and filing. Train new cashiers and assist clients.
Education
Associate of Science -
Center for Continuing Education
Yonkers, NY01-1993
Skills
- Financial services
- Customer relationship management
- Cash management
- Cash handling
Qualifications
Excellent communication skills; Bi-lingual English/Spanish; knowledge of the PC and Windows; strong commitment to superior customer service; excellent at processing information quickly and accurately.
Timeline
Customer Service Representative
Sunnyside Federal Savings and Loan Association
03.2023 - 10.2024
Financial Service Associate; Head Teller
Flagstar Bank, FSB
01.2007 - Current
Teller
Bilbao Vizcaya Bank
01.2004 - 01.2007
Head Teller
Cooperativa Saliccop
01.2000 - 01.2003
Administrative Assistant
Cooperativa Rodriguez Hidalgo
01.1997 - 01.2000
Associate of Science -
Center for Continuing Education