Loraine Elumba
Danbury,CT
Summary
A seasoned professional with a proven track record I excel in office administration and accounting, enhancing operational efficiency and client satisfaction. Skilled in account reconciliation and staff training, my leadership significantly improved financial reporting accuracy and team performance. Professional with demonstrated expertise in automotive accounting, prepared to drive financial accuracy and efficiency. Reliable in delivering precise financial reports and maintaining seamless operations. Professional in automotive accounting sector, equipped with strong background in dealership financial operations. Skilled in maintaining accurate financial records and reconciling discrepancies. Proficient in accounting software and detail-oriented.
Overview
29
29
years of professional experience
Work History
Assistant Office Manager
Barberino Brothers Inc.
10.2023 - Current
- Break down and post deals in DMS in a timely manner
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Deal compliance.
- Submit any rebates / coupons included in car deals.
- Ensure all CODs (cash on delivery) are in-house and posted properly.
- Process and post daily bank deposits ( cash & credit card).
- Stock in new and used cars
- Handle cancellations for aftermarket products (Gap & warranty)
- Scan DMV registrations into the OLRS.
- Issue checks for payoffs, vendors and reimbursements
- Title related issues
- DMV registrations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recorded expenses and maintained accounting records.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions..
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Matched purchase orders with invoices and recorded necessary information..
- Input financial data and produced reports using Reynolds & Reynolds
- Entered figures using 10-key calculator to compute data quickly.
- Balanced parts and A/P statements
- Enhanced the accuracy of financial reports by diligently maintaining up-to-date records and documentation.
- Improved cash flow management with diligent monitoring of outstanding invoices and proactive follow-up on overdue payments.
- Cleaned schedules
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
- Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
- Collaborated with team members to maintain proper inventory levels of registration materials and supplies.
- Conducted audits on processed transactions periodically to identify areas for improvement within the department''s operations.
- Provided training to new Title Clerks, ensuring thorough understanding of policies, processes, and best practices.
- Supported office initiatives by participating in state-mandated training sessions, keeping abreast of industry developments and best practices.
- Reduced turnaround time for title issuance by streamlining the application process and eliminating errors.
- Resolved customer complaints professionally, addressing concerns promptly and effectively.
- Contributed to smooth workflow in the office by cross-training in other departments as needed.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Calculated and remitted state sales tax, service, and other charges.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted CT Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Updated operational records or licensing information using computer terminals.
- Stocked in cars new and used
- assisted banks and customers with aftermarket warranty and gap insurance cancellations.
- Strengthened relationships with vendors through prompt payment processing and professional communication regarding inquiries or concerns.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Accounts Payables Clerk
Nissan of Danbury
03.2022 - 10.2023
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Floor planned cars
- Cut checks for payoffs, and reimbursements.
- Cut checks to vendors and swaps.
- Post part invoices
- Post warranty credits and PDI
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Balanced parts statement
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Evaluated financial records to detect errors and discrepancies.
- Facilitated smoother end-of-month closings by collaborating with accounting team to reconcile accounts payable ledgers.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using CDK.
- Posted part invoices and purchase orders
- Floor planned cars when needed.
- Balance parts statement end of month
- Ordered supplies and maintained inventory.
- Cleaned schedules
Owner/Manager of Operations
L&S Cleaning Service, LLC.
12.2012 - 12.2022
- Managed day-to-day business operations.
- Processed and prepare registration in the state in which vehicle will be titled in.
- Prepare tax and title documents
- Verify if deals are funded
- maintains a system to keep track of out of state registrations
- Work with banks to obtain lien releases
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
DMV Biller/DMV Title Clerk
Bruce Bennett Nissan
03.2021 - 03.2022
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
- Collaborated with team members to maintain proper inventory levels of registration materials and supplies.
- Managed financial transactions accurately, balancing cash drawers and preparing deposits daily.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Calculated and remitted state sales tax, service, and other charges.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted CT Motor Vehicle Department to determine status of pending titles.
- Updated operational records or licensing information using OLRS
- Processed DMV refunds
- Worked with outside agencies for any out of state registrations.
- Cleaned DMV schedule
- Called banks to obtain lien releases as needed.
- Updated Lienholder's with questions on unperfected titles.
Front Desk Manager
Laquinta Inn and Suites
07.2020 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
Owner/Manager
Mobile Rescue
01.2015 - 05.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Provided remote technical support for customers, resolving issues without the need for in-person visits.
- Increased company revenue with upselling of additional services and products during repair consultations.
- Managed inventory of spare parts and tools, ensuring all necessary equipment was always readily available for technicians to perform their duties.
C.N.A
Private Duty CNA
08.1999 - 01.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Head Cashier
Waldbaums Supermarket
07.1995 - 06.1999
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Developed quick-reference guide for cashiers, reducing errors and increasing transaction speed.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science - Psychology
Post University
Waterbury, CT05.2016
Skills
- Invoicing and collections
- Purchase Order Management
- Journal Entries
- Bank Reconciliation
- Accounting Software Proficiency
- Payroll Processing
- Accounts receivable management
- Filing systems
- Invoice Processing
- Document Management
- Basic accounting
- QuickBooks experience
- Organization skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Organizational Skills
- Bill Payment and Recordkeeping
- Financial records and reporting
- Bank Statement Reconciliation
- Data Entry
- Purchase Orders
- Warranty claims processing
- Sales Commission Calculations
- General ledger maintenance
- Month-end closing
- Financial statement preparation
- Accounts Receivable
- Accounts Payable
- Title processing
- Document Verification
- Deadline Management
- Policy Knowledge
- Vehicle Registration
- Accuracy and Precision
- Tax calculation
- Office Management
- Mail handling
- Scheduling
- Human Resources
- Staff hiring
- Employee Training
- Expense Reporting
- Microsoft Excel
- MS Office
- Month-end reports
- Quickbooks
- Expense Reports
- Reports Reconciliation
- Discrepancy Research
- GL accuracy
- CDK
- Reynolds & Reynolds
- OLRS
- Dealertrack
- Microsoft Word
- Powerpoint
- Excel
- Access
- Outlook
Timeline
Assistant Office Manager
Barberino Brothers Inc.
10.2023 - Current
Accounts Payables Clerk
Nissan of Danbury
03.2022 - 10.2023
DMV Biller/DMV Title Clerk
Bruce Bennett Nissan
03.2021 - 03.2022
Front Desk Manager
Laquinta Inn and Suites
07.2020 - 04.2021
Owner/Manager
Mobile Rescue
01.2015 - 05.2019
Owner/Manager of Operations
L&S Cleaning Service, LLC.
12.2012 - 12.2022
C.N.A
Private Duty CNA
08.1999 - 01.2015
Head Cashier
Waldbaums Supermarket
07.1995 - 06.1999
Bachelor of Science - Psychology
Post University
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