Loraine Fuller

As an Inbound Customer Service Representative in the Payment Solutions department, I assisted customers in creating effective payment plans for their accounts. By actively listening and providing suitable solutions, I helped reduce the risk of payment defaults, enabling them to meet their commitments. This effort contributed to an increase in the company's promise-to-pay rates by 60%, improving its cash flow, reducing debt, and enhancing the overall financial health of the company.

I delivered personalized care, offering direct support and assistance to patients who are elderly or living with disabilities. My role involved not only addressing their immediate needs but also fostering a compassionate and respectful environment that enhanced their overall well-being. Through attentive listening and tailored assistance, I aimed to empower each individual, helping them maintain dignity and independence in their daily lives.

I meticulously handled each customer’s orders, ensuring that every request was fulfilled with precision. With a warm smile and attentive demeanor, I greeted guests as they approached the counter, taking the time to clarify their choices and suggest popular items. I maintained a swift and organized flow of transactions, all the while ensuring that each customer left with not just their meal but also a positive experience that reflected the friendly atmosphere of our restaurant.

In addition, I processed returns and exchanges of merchandise in accordance with store policies.