Loraine Grant
Colonia,NJ
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
14
14
years of professional experience
Work History
Subject Matter Expert
All American Poly
01.2020 - Current
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Collaborated with management to identify and prioritize new development concepts.
- Monitored and tracked user progress to identify improvement opportunities.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Installed, configured and monitored new system features based on user needs.
- Supported enterprise and business goals by introducing new product and service offerings.
- Prepared proposal documentation and specifications based on user analytics.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Facilitated product development with implementation of standard best practices.
Supervisor
All American Poly
01.2020 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
Data Administrator
Nu-World
04.2015 - 02.2020
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Developed scripts and processes for data integration and maintenance.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Set up and controlled user access levels across databases to protect important data.
- Developed and updated databases to handle customer data.
- Coordinated with project management on database development timelines.
Quality Control Technician
Hard Candy- NU World
06.2014 - 02.2015
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Proposed corrective actions to address recurring quality issues.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Led root cause analysis to identify issues and propose targeted solutions.
Sales Representative
Wisynco Group
05.2009 - 05.2014
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented sales strategies to increase profits.
Education
Undergraduate Certification - Business Administration
DeVry University
Villa Park, IL06.2023
No Degree - Phlebotomy
Prestige Medical Solutions
North Plainfield, NJ01.2016
No Degree - CXC
Claude Mckay High
Clarendon, Jamaica05.1998
Skills
- Leadership
- Case Notes
- System Builder
- High-Volume Environments
- Strategic Decision-Making
- Training Junior Team Members
- Intercompany Reconciliations
- Regulatory Requirements
Accomplishments
- Supervised team of 55+ staff members.
- Achieved 100% of company's by introducing IFS UAT tasks.
Timeline
Subject Matter Expert
All American Poly
01.2020 - Current
Supervisor
All American Poly
01.2020 - 01.2021
Data Administrator
Nu-World
04.2015 - 02.2020
Quality Control Technician
Hard Candy- NU World
06.2014 - 02.2015
Sales Representative
Wisynco Group
05.2009 - 05.2014
Undergraduate Certification - Business Administration
DeVry University
No Degree - Phlebotomy
Prestige Medical Solutions
No Degree - CXC
Claude Mckay High
Similar Profiles
Shawn WellsShawn Wells
Maintenance Lead at All American PolyMaintenance Lead at All American Poly
Saintil ThermitusSaintil Thermitus
Machine Assistant at All American PolyMachine Assistant at All American Poly
FREDRICK HINESFREDRICK HINES
Quality Technician at All American PolyQuality Technician at All American Poly