Loraine Hischar
Customer Service / Data Entry
Irvine,CA
Summary
Accomplished Customer Service Representative and Refund Specialist with a proven track record at Costco, adept in resolving high-stress situations and enhancing customer loyalty. Skilled in document preparation and maintaining meticulous records, demonstrating exceptional organizational and administrative abilities. Achieved notable improvements in operational efficiency and customer satisfaction, underscoring reliability and attention to detail.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Costco
10.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Refund Specialist
Costco
10.2014 - Current
- Provided excellent customer service, addressing concerns promptly and professionally to maintain high levels of satisfaction.
- Contributed to the development of departmental goals and strategies for improving overall refund operations efficiency
- Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
- Minimized errors in refund documentation by implementing a thorough review process before submission.
Sales Secretary
IMR / Micrographics International
- Delivered exceptional administrative support by managing correspondence, filing systems, and office supply inventory efficiently.
- Enhanced team collaboration with regular communication and sharing of best practices among sales staff.
- Demonstrated strong attention to detail when preparing proposals, reducing errors and ensuring accuracy in documentation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Hazleton High School
Hazleton, PAData Processing Graduate - Data Processing
Hazleton Area Vocational/Technical School
Hazleton, PaSkills
- Strong organization
- Administrative skills
- File management
- Expense reporting
- Telephone and front desk reception
- Attention to detail
- Multitasking
- Reliability
- Data entry
- Customer service
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Costco
10.2014 - Current
Refund Specialist
Costco
10.2014 - Current
Sales Secretary
IMR / Micrographics International
High School Diploma -
Hazleton High School
Data Processing Graduate - Data Processing
Hazleton Area Vocational/Technical School
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