Accomplished Director of Resident Life at The Birches At Newtown, adept in strategic planning and operations management, significantly enhanced resident engagement through innovative program development. Demonstrated exceptional leadership and creativity, fostering strong community ties and improving mental health outcomes. Skilled in budget management and staff development, consistently delivering projects within financial constraints. Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Work History
Director of Resident Life
The Birches At Newtown Personal Care And Memory Care
Planned resident outings and special events to mark holidays and celebrate special occasions.
Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
Developed monthly life enrichment calendar and published electronically and in print.
Developed strong relationships with residents and their families, fostering a supportive community environment.
Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Boosted social interaction among residents through organizing regular events, outings, and group activities.
Developed and lead intergenerational activities to encourage mental agility of patients.
Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
Performed assessments on activity programs to determine what specific activities were suitable.
Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
Arranged outings as part of recreational program.
Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
Maintained running inventory of supplies and purchases to monitor budget expenditures.
Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
Supervised Activities Assistant and conducted performance evaluations.
Assistant Activity Coordinator
The Meadows at Shannondell
Prepared event materials, staged spaces and coordinated activities with other departments.
Ensured compliance with safety guidelines during all activities to minimize risk of injury or accidents.
Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure participant satisfaction.
Promoted and communicated upcoming activities to residents, families and associates.
Developed innovative design concepts for improved brand recognition and customer engagement.
Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
Administrative Assistant
Chandler Hall Health Services
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Bucks County Community College
Newtown, PA
High School Diploma -
Bishop Conwell High School
Levittown PA
06.1972
Skills
Strategic Planning
Verbal and written communication
People Management
Operations Management
Creativity and Innovation
Budget Management
Staff Development
Charismatic Leader
Talent Acquisition
Timeline
Director of Resident Life
The Birches At Newtown Personal Care And Memory Care
Assistant Activity Coordinator
The Meadows at Shannondell
Administrative/ Pre Press Designer
John Patrick Publishing
Administrative Assistant
Chandler Hall Health Services
High School Diploma -
Bucks County Community College
High School Diploma -
Bishop Conwell High School
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