Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loraine Rivera Ferrer

Miami

Summary

Bilingual Assistant Community Director with hands-on experience managing lease-up operations for a 404-unit residential community. Skilled in maintaining delinquency below 1%, overseeing full-cycle deposit accounting, and coordinating annual apartment turnovers. Adept at fostering positive resident relationships, managing vendor coordination, and driving community engagement initiatives.Proficient in Yardi and CRM IQ, committed to delivering excellent customer service, and efficient property management..

Overview

9
9
years of professional experience

Work History

Assistant Community Director

Highmark Residential Management
Miami
10.2022 - Current
  • Oversee daily operations of a 404 unit lease-up community, including leasing, resident services, and administrative processes.
  • Keep delinquency consistently under 1% through proactive communication and rent collection efforts.
  • Handle security deposits, and prepare accurate move-out statements.
  • Lead the annual turnover of over 150 apartments, coordinating vendor schedules, conducting move-out inspections, and ensuring units are ready for new residents.
  • Complete unit and grounds inspections regularly to uphold quality and safety standards.
  • Prepare and issue legal notices, including 3-day notices and lease violation letters.
  • Manage vendor invoices, and ensure timely processing and payment.
  • Organize resident events, and community-building initiatives.
  • Manage the property's social media presence to enhance resident engagement.
  • Use Yardi and CRM IQ to manage rent posting, maintenance requests, reporting, and resident communications.
  • Support leasing efforts by training and mentoring leasing staff.

Leasing Specialist

Cornerstone Residential Management
Homestead
09.2018 - 10.2022
  • Processed lease applications and conducted background checks for prospective tenants.
  • Managed tenant inquiries and provided exceptional customer service.
  • Assisted in preparing lease agreements and ensuring compliance with regulations.
  • Received, checked, and processed applications for new leases.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Explained policies and procedures to tenants and enforced rules.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Scheduled tours so interested parties could view available units and see facilities.
  • Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Responded to customer inquiries about leasing options via phone, email, or in-person visits.
  • Used conflict resolution skills to quickly resolve issues among residents.

Health Care Aide

Santa Rita Hospice
Mayaguez
07.2016 - 08.2018
  • Provided emotional support and companionship to hospice patients and families.
  • Maintained cleanliness and organization of patient environments for comfort.
  • Administered medication as directed by healthcare professionals accurately.
  • Reported any changes or concerns to supervising nurse or physician promptly.
  • Provided emotional support to those requiring end-of-life care.
  • Communicated effectively with patients, families, physicians and other healthcare professionals.
  • Administered medications as prescribed by the physician.
  • Performed basic nursing skills such as wound care, catheter care and ostomy management.
  • Documented patient care activities in electronic health records consistently.
  • Improved patient outlook and daily living through compassionate care.

Education

Associate Degree in Nursing - Nursing

Ponce Paramedical College
Puerto Rico
05-2016

Skills

  • Property management
  • Resident services
  • Lease administration
  • Financial reporting
  • Customer relationship management
  • Time management
  • Team leadership
  • Proficient in Yardi and CRM
  • Attention to detail
  • Reliability
  • Conflict resolution
  • Program development
  • Multitasking Abilities
  • Teamwork and collaboration

Timeline

Assistant Community Director

Highmark Residential Management
10.2022 - Current

Leasing Specialist

Cornerstone Residential Management
09.2018 - 10.2022

Health Care Aide

Santa Rita Hospice
07.2016 - 08.2018

Associate Degree in Nursing - Nursing

Ponce Paramedical College

Similar Profiles

CREATE PROFILE