Lora Lee Eberhart
Davenport,Florida
Summary
Loyal and dedicated leader offering 25 years of experience in customer service, hotel and property management, accounting, new business development and operational excellence. Seeking a position where experience and strategic thinking will contribute to the success of the company.
Overview
31
31
years of professional experience
Work History
COO
ACD Group
Davenport, FL
02.2023 - Current
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Signed and approved budgets for new funding and program initiatives.
- Created annual budgets and monitored expenses against budget goals.
- Facilitated change management initiatives in order to streamline operations.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Analyzed financial data and identified areas of improvement for cost savings.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
Assistant General Manager
Drury Hotels
San Antonio, TX
01.2014 - 12.2019
- Performed all duties of a hotel general manager for one of two properties managed by a dual general manager
- Ensure fiscal responsibilities to the company and individual hotel are met while ensuring service levels are exceeded in the attainment of owner and guest experience excellence
- Additionally ensure building maintenance, quality inspections, associate experience and training are all maintained above industry and company standards
- Responsibilities include Guest Services, Housekeeping, Maintenance, Food and Beverage, Meetings, Sales, Revenue Management, Human Resources and Accounting
- Achievements include achieving top 10% ranking among 150+ hotels company wide, achieving top 5% ranking on Trip Advisor out of 361 hotels in San Antonio and receiving Trip Advisor's Award for Excellence, achieving 94% or greater out of last three Mystery Shops, achieving Exceeds in last three Quality Assurance Audits, achieving Budgeted goals and AGOP for the past two years, and being responsible for the reduction of turnover from 72% in 2014 to 31% in 2018.
General Manager
Wyndham Destinations
San Antonio, TX
01.2006 - 12.2013
- Managed the strategic operations of a 100 - 264 unit condo resort with a staff of 35 - 65 associates with a $4 million - $10 million operating and capital budget
- Reporting to both company directors and a homeowners association
- In addition, responsible for a secondary 46 unit luxury high rise condominium
- Ensure fiscal responsibilities to the company and the homeowners associations are met while ensuring service levels are exceeded in the attainment of owner and guest experience excellence
- Responsibilities include Guest Services and Valet, Housekeeping, Maintenance, Accounting, Grounds, Security/Safety/Risk Management, Capital Improvements and Renovations, Human Resources, Condominium Legalities, Owner Services and Community Association Management
- Achievements include achieving Gold Excellence Award, achieving Crystal Award for greening initiatives and overall sustainability improvements, achieving Gold Crown for guest satisfaction, and receiving Trip Advisor's Award for Excellence.
Hotel General Manager (Doubletree Guest Suites) / Condominium General Manager
Guest Services Inc.
Naples, FL
01.1999 - 12.2006
Food and Beverage Manager
Ritz Carlton, Naples Beach Property
Naples, FL
01.1993 - 12.1998
Education
Skills
- Excellent written and interpersonal communication skills
- Extensive computer knowledge including various Property Management Systems, Point of Sales Systems, Accounting software and Microsoft Office applications
- Exceptional accounting skill-set enabling the enhancement of the property bottom line
- Exceptional leadership skills
- Community Association Manager (CAM) experience in building management services as it pertains to the fiscal responsibilities, maintenance of facility and management of the Board of Directors in adherence to the Community Documents and State Statures
- Hospitality
- Customer service
- Senior leadership
- Financial report writing
- Operations Management
Timeline
COO
ACD Group
02.2023 - Current
Assistant General Manager
Drury Hotels
01.2014 - 12.2019
General Manager
Wyndham Destinations
01.2006 - 12.2013
Hotel General Manager (Doubletree Guest Suites) / Condominium General Manager
Guest Services Inc.
01.1999 - 12.2006
Food and Beverage Manager
Ritz Carlton, Naples Beach Property
01.1993 - 12.1998
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