Loralee Vargas
Orlando,FL
Summary
Adept at fostering tenant relationships and navigating Fair Housing Regulations, I excelled in enhancing leasing processes and customer satisfaction at Timberland Partners. My expertise in CRM software and property tours, coupled with a knack for closing techniques, significantly contributed to occupancy optimization. My proactive approach and rapport-building skills have consistently improved tenant retention and satisfaction.
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
HH Staffing Services
06.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Leasing Consultant
Jones Street Residential
08.2023 - 05.2024
- Effectively develop and implement personal sales and telephone skills
- Provide information about the apartments and the community to the prospective residents and schedules visits to the community
- Responsible for the leasing process from introduction to the actual occupancy of the resident and maintains communication throughout the tenancy of the resident
- Collect security deposits, rent, and all other funds associated with resident moves
- Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures
- Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals
- Respond to resident problems and complaints, following through to ensure resolution of issues
- Complete service requests and communicate all requests to Maintenance Department
- Support the overall marketing efforts and offer input and suggestions regarding promotions, advertisements, etc.
- Maintain accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, and lease exp
Customer Service Specialist
Reed Group
11.2022 - 06.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Inbound Customer Service Rep./Advocate
Humana
01.2020 - 08.2020
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Implemented technology solutions for case management, improving efficiency and data accuracy.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
Leasing Consultant
Gold Oller Properties
11.2019 - 01.2020
- Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied tenants.
- Maintained detailed records of prospective tenants, completed applications, and executed leases, enhancing organizational efficiency.
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
- Kept abreast of legal requirements pertaining to residential leasing practices, ensuring full compliance with applicable regulations at all times.
- Conducted comprehensive market research, identifying trends and opportunities to improve overall performance within the local rental market.
- Collaborated with property management team to develop strategies for achieving optimal rental rates and maintaining a competitive edge in the market.
- Enhanced client experience through conducting professional property tours and showcasing community features.
Leasing Specialist
Timberland Partners
05.2018 - 02.2019
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
Education
Bachelor of Science - Psychology
Universidad Del Este
Orlando, FL05-2009
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Lease Agreements
- CRM Software
- Leasing and sales
- Phone and Email Etiquette
- Application processing
- Sales Techniques
- Property Tours
- Closing Techniques
Timeline
Leasing Consultant
HH Staffing Services
06.2024 - Current
Leasing Consultant
Jones Street Residential
08.2023 - 05.2024
Customer Service Specialist
Reed Group
11.2022 - 06.2023
Inbound Customer Service Rep./Advocate
Humana
01.2020 - 08.2020
Leasing Consultant
Gold Oller Properties
11.2019 - 01.2020
Leasing Specialist
Timberland Partners
05.2018 - 02.2019
Bachelor of Science - Psychology
Universidad Del Este
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