Loralei Stromberg
Catonsville ,MD
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Hairstylist
The Hair Station
04.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Maintained clean and organized work station, complying with health and safety standards.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Answered phone calls and emails to schedule client appointments.
Waitress
Glory Days Grill
04.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
Shampoo Assistant
The Beauty Bar
08.2023 - 10.2023
- Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection.
- Consistently received positive feedback from clients for outstanding service quality and attentiveness.
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
- Answered telephone calls and scheduled appointments using Software.
- Supported stylists with timely shampooing and conditioning services, maximizing appointment efficiency.
- Adhered to hygiene standards by sanitizing tools regularly, maintaining a safe environment for clients and staff alike.
- Kept utensils properly washed and disinfected to meet hygienic standards.
- Communicated with hairdressers to address customer issues and appointment conflicts.
- Maintained a clean and organized work area, contributing to a positive salon environment.
To-Go Server
G&M Restaurant
07.2020 - 02.2023
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Education
Graduate Certificate - Medical Assisting
Stepful
Online Graduate Certificate - Cosmetology
Paul Mitchell The School
Jessup, MD11.2023
High School Diploma -
Catonsville High School
Catonsville06.2022
Skills
- Quick learner
- Appointment scheduling
- Detail-orientated
- Schedule management
- Sanitation practices
- Safety compliance
- Conflict resolution skills
Timeline
Hairstylist
The Hair Station
04.2024 - Current
Shampoo Assistant
The Beauty Bar
08.2023 - 10.2023
Waitress
Glory Days Grill
04.2023 - Current
To-Go Server
G&M Restaurant
07.2020 - 02.2023
Graduate Certificate - Medical Assisting
Stepful
Graduate Certificate - Cosmetology
Paul Mitchell The School
High School Diploma -
Catonsville High School
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