Loralei Tua
Seattle,WA
Summary
Compassionate Behavioral Health Case Manager with a knack for maintaining high productivity and efficiency in task completion. Possess specialized skills in crisis intervention, care coordination, and patient advocacy. Excel in communication, empathy, and problem-solving to effectively support clients' needs and foster positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager
DESC Crisis Solution Center
Seattle, WA
09/30/22 - Current
- Provide phone screenings for referents.
- Actively participate in developing innovative approaches towards improving overall quality of life for clients.
- Assist clients in identifying resources to meet their physical, emotional, and mental needs; also coordinating referrals to other community-based programs, such as shelter, mental, and health services.
- Assess immediate and chronic risk factors associated with suicidal ideation, homicidal ideation, and/or audio and visual hallucinations among clients.
- Develop individual service plans that address specific needs of each client.
- Participate in team meetings regarding case management strategies and outcome assessments.
- Collaborate with medical professionals to ensure proper medication management for clients.
- Collaborate with other healthcare professionals to ensure comprehensive care for patients.
- Monitor client progress through assessments, interviews, and observations.
- Provided crisis intervention services to individuals in need of immediate assistance.
- Assess patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Respond to crisis situations when severe mental health and behavioral issues arise.
- Act as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Collaborate with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Document services provided.
On-Call Residential Counselor/Support Specialist
Downtown Emergency Service Center
Seattle, WA
03.2020 - 09/29/22
- Worked in Shelter, Permanent Supportive Housing sites, Crisis Respite Program and Navigation Center.
- Supervised medication administration according to physician instructions.
- Responded promptly to any emergency situations that may arise within the residence.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Ensured compliance with all safety regulations set forth by local authorities.
- Assisted with crisis intervention services when needed.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Prepared meals and assisted clients with laundry and household chores.
- Mediated interpersonal problems between residents.
- Supervised self-administration of medications for residents.
- Communicated with other staff to resolve problems with individual residents.
Residential Counselor
Compass Housing Alliance
Seattle , 98104
09.2016 - 08.2019
- Worked with the Compass Mens' Program, Cascade Women's' Program, and Shoreline Veterans' Program.
- Supervised medication administration according to physician instructions.
- Responded promptly to any emergency situations that may arise within the residence.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Assisted with crisis intervention services when needed.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Coordinated weekly house meetings where residents can express concerns or share ideas.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Prepared meals and assisted clients with laundry and household chores.
Education
Some College (No Degree) - Social And Human Services
Seattle Central College
Seattle, WASkills
- Behavioral Health
- Client Advocacy
- HMIS knowledge
- Chasers knowledge
- Substance Abuse Knowledge
- Behavioral Assessment
- Behavioral Interventions
- Individual Counseling
- Stress Management
- Multidisciplinary Collaboration
- Suicide Prevention
- Motivational Interviewing
- Care plan assessment
- Crisis Prevention Intervention
- Relationship Building
- Progress Documentation
- Resourcefulness
- Multitasking
- Time Management
- Microsoft Office
- Professional Demeanor
Certification
- WA State Care Navigation and Coordination 2018
Timeline
On-Call Residential Counselor/Support Specialist
Downtown Emergency Service Center
03.2020 - 09/29/22
Residential Counselor
Compass Housing Alliance
09.2016 - 08.2019
Behavioral Health Case Manager
DESC Crisis Solution Center
09/30/22 - Current
Some College (No Degree) - Social And Human Services
Seattle Central College
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