Lorali Gonzalez

Provided efficient and accurate online order fulfillment through Safeway’s Drive Up & Go service, ensuring high levels of customer satisfaction and timely order delivery. Consistently went above and beyond by learning and assisting in multiple departments, including bakery, seafood, cashiering, produce, and fresh cut, demonstrating versatility and strong teamwork. Recognized for outstanding performance with the All-Star Shopper Award from the District Manager and Operations Manager for achieving excellent accuracy scores and productivity numbers.

Prepared menu items according to company recipes and presentation standards, ensuring consistency and quality in every dish. Maintained a clean, organized, and sanitary kitchen environment throughout all stages of food preparation. Collaborated closely with team members to deliver timely service during high volume periods, contributing to smooth kitchen operations. Trained new kitchen staff on food safety, preparation techniques, and company procedures to support team readiness and performance. Monitored inventory levels and promptly reported shortages to management, helping prevent disruptions in service. Conducted regular quality checks to ensure all food met freshness and safety standards. Practiced proper food storage techniques to maintain ingredient quality and comply with health regulations. Performed thorough cleaning of kitchen equipment, utensils, and workspaces to support a safe and efficient cooking environment.

Experienced shift lead responsible for coordinating daily e-commerce order fulfillment and ensuring efficient online grocery operations. Supervised and supported personal shoppers while maintaining high standards for order accuracy, productivity, and customer satisfaction. Assisted with training new team members, managing workflow during busy periods, and resolving customer issues related to online orders. Demonstrated strong leadership, organization, and time management skills in a fast paced retail environment. Recognized for outstanding performance and dedication to customer service by receiving Employee of the Month for consistently exceeding expectations and contributing to team success.

Responsible for accurately and efficiently fulfilling customer orders. Ensure timely completion of orders while providing high quality, customer approved substitutions to maintain satisfaction and loyalty. As one of the most experienced DUG team members, regularly take on advanced responsibilities, including handling customer complaints, resolving order issues, and assisting with training new employees. Trusted to manage complex tasks and support department operations during peak hours or staffing shortages. Known for strong problem solving skills, attention to detail, and commitment to delivering a seamless and positive shopping experience.

Worked as a Personal Shopper in Walmart’s high volume Drive Up & Go department, responsible for efficiently picking and fulfilling customer orders with speed and accuracy. Navigated the store effectively to gather items, ensuring quality and freshness while meeting tight time deadlines. Proficient in all stages of the order fulfillment process, including picking, staging, and delivering orders to customers. Maintained a high level of productivity while providing excellent customer service during curbside interactions. Demonstrated strong organizational skills and attention to detail in a fast paced, team oriented environment. Frequently trusted to handle high priority or time sensitive orders due to reliability and performance.

Promoted from Crew Member to Crew Trainer after consistently demonstrating strong work ethic, reliability, and a commitment to team success. As a Crew Trainer, became proficient in all operational areas, including kitchen prep, cooking, drive thru, and front counter responsibilities. Trained and mentored new employees on company procedures, food safety, and customer service standards to ensure high quality performance across shifts. Developed strong skills in teamwork, communication, and adaptability while working in a fast paced, high pressure environment. Always willing to step in and assist wherever needed to keep operations running smoothly and maintain a positive team atmosphere. Known for leading by example, staying calm under pressure, and supporting both new and experienced team members.