Loralyn Geggatt
Hospitality Management
Robertsdale,Alabama
Summary
Hospitality professional prepared to bring extensive customer service experience to a new role. Proven ability to handle guest inquiries and issues efficiently while maintaining a positive atmosphere. Reliable team player with a strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Work History
Sanitation Custodian
City of Foley
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
Manager in Training (MIT)
Cook Out Restaurants
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Server
Baumhowers Victory Grille
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Jerusalem Cafe
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Manager
TC Wings
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
Red Lobster
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Front Desk Agent
Clearwater Beach Hotel
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
General Manager
Burger King
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Dealer Power Specialist
Wendy's
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
- Coordinated with floor supervisors regularly regarding assignments and breaks, ensuring smooth transitions and consistent coverage.
- Learned and followed company procedures to maintain consistency and standards.
Server/Cashier
Boxseats Restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Laundry Attendant
North Attleboro Laundry
- Maintained a clean environment, laundered customers items per request.
- Made change.
- Opened as well as closed the laundromat.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Examined dried clothes to identify stains, tears and issues.
- Collected soiled linens and clothing and pretreated stains.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
RDM
McDonald's Restaurant
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Skills
- Guest Services
- Front Desk
- Administrative Experience
- Multi-line Phone Systems
- Organizational Skills
- Management
- Shift Management
- Food Safety
- Cash Handling
- Restaurant Management
- Upselling
- Supervising Experience
- Kitchen Management Experience
- Restaurant Experience
- Leadership
- Serving Experience
- Food Preparation
- Cleaning Experience
- Host/Hostess
- Laundry
- Retail Sales
- Team Management
- Inventory Control
- Phone etiquette
- Aloha POS
- Hospitality
- Office management
- Training and mentoring
- Guest services
Certification
- AED Certification
- First Aid Certification
- ServSafe
- CPR Certification